Grandville, United States
4830 Wilson Ave SW
$$
+16165322024
N/A
Went into the Grandville store not knowing what I wanted. Justin came and helped me figure out what would be a great fit for me and was not pushy at all. He was very knowledgeable and I could tell he knew what he was talking about. Customer service was great and am very happy with my purchases.
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In emails they instruct you to take returns to the store and they will arrange for replacement. They don't! Used gift cards on the original purchase, no refund of those, just the actual money taken off my card, which will take 10 business days to come back. So now I have to re-order the product on my own and pay more than I did originally for the same product....
I got excellent service... and promptly too! A gentleman, "D" was working in the cell phone department (probably not the official name but idk) and quickly understood what the problem was and went to work to try to fix it. The problem wound up taking a bit of time to resolve but D was having to chat online with multiple reps from the mobile phone company. D saw it through until the issue was resolved. (For the record, it was not a problem with Best Buy, but with a cell phone device & its carrier.) D was very pleasant and I felt that he took my problem seriously and really kind of did more than he had to in order to make sure that I was satisfied. He even took a moment to show a coworker what the situation was and how he was resolving it in case of future situations. The store was very clean & masks are required (like every retail location in the state) but I don't think they required a temperature check. I was greeted at the door by an upbeat employee who immediately got me to the right person & place. The store wasn't very busy at all but I was also there at a weird time on a weekday afternoon. All in all, excellent experience, would depend recommend to others.
Was greeted per usual when coming in. Always nice! Buuuut after not so much help. Sat in the auto electronics for over 40 minutes no one stopped by. Employees walked in and out of the door right near and no greet or inquire if we needed anything. Figured maybe they were busy? Went over to computers and the same. Employees standing around, on phones or just hanging out and got zero responses from anyone but just a point. Headed BACK over to auto electronics, maybe the wind changed and someone would want to help. Sat again for 15 minutes and nothing. Walked out and left. I get COVID is a thing and so many folks are purchasing online, but a courtesy “hello, how are you” or “can I answer any questions for you” would have gone along way and would probably have gotten my 1500 purchase. Off to Extreme Audio for the car audio and bought a laptop across the street at Costco.
Professional, courteous and so very fast with curbside delivery! Made all accommodations for my order even though I was in a semi. No issues and will happily shop here again!
Awesome customer service! Devontae was very professional and made my day with his laughter. I was amazed of how friendly the staff is and how fast we got out. I highly recommend this location as it has awesome customer service. Thanks Best Buy :)
I bought a computer. It needed to be shipped to me. Was told it would be delivered in 4 days. Got an email stating it had been shipped and gave a tracking # for UPS. The tracking info states UPS has yet to receive it. Went to the store a week after we were told it would be delivered. Customer service checked and said it was lost in limbo and there was nothing she could do and told us to call corporate. Called them and got a HUGE runaround and got hung up on 6 times!! Finally got someone to not hang up on me. I want a refund. They can't just refund the item they lost. I am out over 1K and have to just wait on an email for who knows how long to know if they will issue the refund. This has been a really disappointing situation and I will no longer be supporting Best Buy.
Staff is very helpful and knowledgeable . Service is prompt and not high pressured. Store is nicely set up .
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