Bryan Snell
So far, this while experience has been awful. And I feel that's an understatement. My wife and I are going through a divorce, but she agreed to talk to someone with me. I'm guessing with the world right now, most of these types of places are busy. When I called, they scheduled our first meeting three weeks out. (Days before my deadline to get out of the house) OK, not a big deal, I can understand being busy. The lady who scheduled it, didn't get my email correct, and I never received my patient papers, I had to call back. Still, not a huge deal, miscommunication. She scheduled me with someone who's on maternity leave.
Fast forward three weeks later, our meeting was for 6 pm. At 4, I called twice, as I was worried they didn't send the link correctly again. No answer both times.
At 550 pm, 10 minutes before our meeting, someone calls and says our lady isn't back from maternity leave yet. They JUST checked her schedule and are calling to let us know. 10 minutes before!
They ask if we want to reschedule or get someone new. I said someone new, I already have a babysitter here, I'm on a deadline to get out of the house, and they set me up with someone who says she normally works out of the GR office. And we were rescheduled for 7pm. I sent my sitter on her way, and now we'll have our almost three year old to distract.
Around 705 pm, I get a call asking if I got a link yet. When I said no, she sent an email and I got it immediately. So it wasn't going to spam.
Throughout the meeting, she struggled to know how to use a computer, wasn't prepared for taking notes, and at one point, LAUGHED AT US while we were bickering. I didn't expect a meeting to miraculously save my marriage, but this sure didn't help. If anything, it made it worse with this whole experience.
Sure glad I wasn't someone suicidal and clinging on to hope for this meeting. They would have clearly just killed someone. Maybe they already have.
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