Grandville, United States
3700 Rivertown Pkwy #1052
N/A
+16165320175
My wife and I needed to furnish an entire apartment. We looked at a few furniture stores, and liked the style we saw at UBU. Much more than that, Pat, the sales associate with whom we worked, has a design background from Kendall School of Design. She did a marvelous job at both designing the entire suite of rooms we had, and working with us to match our likes with a consistent look style across the entire apartment. We were very happy! Finally, when there were some delivery issues (due to the shortage of workers related to COVID) UBU worked hard to get deliveries as soon as possible, such that we had everything in place not long after we moved in. This involved the entire staff of UBU. We highly recommend the store based on our experiences.
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UBU has a fabulous selection and their service is unbeatable ! I purchase through them often for both my design clients and myself and have yet to be disappointed !
Shannon at UBU is fabulous! She was quick to grasp our needs, wants and style direction. She found us fabulous quality items for incredibly reasonable prices! We will continue to go back to her time and time again!
Walked in and wasn't greeted or acknowledged by staff having personal convo for over 10 mins. I even hovered to get their attention and nothing. Once I broke their convo, the look on their faces seemed annoyed. I was given short responses to my questions and was informed that she didn't know but will have the Manager call me when she gets back from break in 30mins. I waited 2 hours for a call... nothing. I called back 3xs, phone rang..no answer. I got back in my car and drove there to get my answer. And surprise, the same ladies were chatting and I had to interrupt their convi again. I reminded the one I was speaking w earlier of the call never received. She said, unapologetically, that she knows I didn't get a call because her manager didn't know the answer either. She proceeded to turn her head and continue chatting. That's when I asked to speak w manger myself and utimatly got my answer. Worst custer service EVER from what I thought was a hirer end store.
UBU designed & furnished many sofa's, chairs, and tables for our community areas throughout our facility. Ordering, updates, and delivery were timely and professional. Outstanding organization to work with.
Walked in there to buy a whole new living room set and told the woman at the desk that due to my asthma legally I don't have to wear a mask ...she told me ok .....after shopping for a bit we noticed we were being ignored by salespeople. but when a nice, well dressed, richer looking woman walked in they rushed to help her ....we after some time of sitting on a couch were addressed by a manager just sitting at her personal laptop to say i must place a mask on....when i explained to her the law means as a asthmatic, i don't have to wear a mask she laughed in my face and stated that she required it........im assuming they are commission based and in the words of pretty woman big mistake! Huge! We walked in expecting to spend about 10k furnishing our new home and walked out with a sour taste in our mouths and our wallets in our pockets......so sad that in a world where people want to scream equality those same people ignore those who may not dress or talk the same way as the hoity toity employees do.
We have used Shannon's expertise for both a cottage and condo, with great results! Shannon came to our place to do a design consultation, and helped us land on an overall design and color scheme for living room, sun room and kitchen. We just received the furniture and it works really well together. Shannon will also give you ideas for your walls, mantle, flooring, etc to pull it all together. If we ever need help in the future, there is no question we will work with Shannon. The offerings at UBU are wide enough with a range of price points and design options that make it our go-to store for furniture and accessories.
Recently purchased the cutest end table with a checker board game top. The quality is far superior compared to what you would find in most chain stores. We also purchased tables for our family room as well as a buffet table for our dining room about 8 years ago and they still look like brand new. Very solidly made. If you are looking for well made unique pieces, go here!! Sales professionals are not pushy and work hard to help you find exactly what you are looking for. Highly recommend!!
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