Grangemouth, United Kingdom
7 Candie Cres
N/A
+44 7869400543
We've used RMS Plumbing for over a year now and every time Andrew has been excellent and professional. No issues are too small. We've had 4 radiators fitted, a towel radiator fitted, boiler serviced twice, toilet installed, kitchen sink installed all to a very high standard. Would highly recommend. I continue to use RMS Plumbing as my go to plumber for all plumbing and heating needs.
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If I could give 0 stars, I would. I don’t often write bad reviews but I couldn’t let another person hire these cowboys without knowing the mess he left in my property. I hired Andrew to replace rotten floorboards in the bathroom and instead of replacing them, he just screwed a new bit of wood over the top. The rest of the work he carried out was sloppy and often not what was discussed with many corners cut. When my husband called to complain, he was aggressive and unprofessional and shouted at my husband until he hung up the phone. When we hired a new plumber, we then discovered that the new gas boiler and central heating system he has installed, was out of regulation and the pipework was such a mess that it needed to be stripped out. We had to report the work the GAS SAFE REGISTER who then deemed our boiler as ‘DANGEROUS, DO NOT USE’. So overall, he did not do the works we asked him to do, he caused a long list of cosmetic damage which he did not repair, he shouted at his customer who raised a complaint, and above all, the work this man is doing is UNSAFE! After reading so many good reviews, I was shocked to receive such poor, sloppy and unsafe workmanship. Please read this review and PLEASE NO DO HIRE FOR YOUR OWN SAFETY!
Called Andrew for a quote ,he responded by telling me it was my lucky day he was only 3 minutes away.When he arrived he examined my leaking boiler and informed me he would need to get a price for the part and he would be in touch.He called back about an hour later to say it would cost 400 to repair the boiler ,l said l would have to speak to my partner a nurse incidentally who was currently at work.He then said there would be a 60 call out charge regardless, there was no mention of this at any point in fact on his website it states clearly call for a no obligation quote, work that one out. Move forward to today the gas board came to repair the boiler, he was there 20 minutes l asked him if it was a expensive repair ,he showed me the part and said a couple of pounds.l told him my story and he replied l hear this a lot ,the gas board would have to pay the 400 if you had went ahead.So l am not commenting on the work but you decide if you want to reward someone for this. I live in a nice area and it is common to hear about tradesmen charging extortionate rates for their services, more than not to older people who trust they are being treated fairly, anyway l don’t do things like this normally it this actually sickened me.
Andrew done the plumbing in our bathroom. We have had many years of issues with the plumbing and Andrew is the only plumber who has managed to fix the problem. Andrew is a pleasure to have in your home, he is chatty, friendly and provides a first class service. Even when there is a bump in the road, he is positive and can fix whatever issue he comes across. It's been a pleasure! Will always use/ recommend RMS Plumbing and Heating.
Andrew came round to convert our old system boiler to a new combi system - he was great, explained everything and the installation was perfect. Even cleaned up some shoddy work the previous owners had done. Would give 6 stars if possible.
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