Columbus, United States
2301 Airport Thruway
N/A
+1 7065683779
Definitely suggest going I. Person. Over the phone they were very friendly but never followed up. Went in person and they were extremely helpful, getting me all the information I had been waiting for.
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We have had a few issues with this company after buying one of their spec homes in Bluffton, SC. 1. Hurricane Plywood Covering that were not cut to length which made prep for Dorian a bit of and adventure. 2. Finding out our countertops are not Granite as advertised in their Spec sheet which most of the Epoxy they used to glue back cracks now turning color. Pictures are not of seams for normal approximation of Stone edges as see in sink/stovetop areas. 3. Having our project Manager quit and only to be told by admin in South Carolina that he was let go and reasoning behind it was my concerns about the home including those of others \Thank you for the honest info Melissa Lee\. Come to find out he left and was not fired. Administration did not inform owners in the South Carolina Area and many of us were left without help to resolve warranty issues. This was confirmed when I made a post on the Nextdoor app. 4. Lastly if you climb the ladder for help and are privileged enough to Speak to DavidErickson the president I encourage you to not waste your breath. He has no general care of concern for his clients and maybe it is because their company was acquired by a building company from Virginia with details noted on the web this occurred around November 2019. 5. They also switched out our lighting fixtures without informing us after we had signed our purchase agreement with no delay in our closing on the property. When Dave Erickson asked how I could Confirm this I told him my photos were time stamped and line up with purchase agreement paperwork \DUH\. Please enjoy some of the pictures of problems and quality you can expect from this builder.
We purchased our home one year ago. Exactly one year after, we started having issues. Due to the hurricane that passed through, our home had water damage. Come to find out when the home was built the dining room windows were not properly sealed. I had my homeowner's insurance send out an inspector and general contractors who both felt the builders should be able to assist as it was only a year from purchase and due to the way they built the home. I have called Grayhawk multiple times, leaving voicemails, being transferred to the warranty department. Not once did anyone bother to return my call! it's very upsetting that this is how they treat families. They build these homes, that don't sell for cheap, but yet can't bother to return a phone call??? To say that I am disappointed is putting it kindly. I would highly not recommend these builders.
Thank you Jimmy. You are so kind and you know what customers want.
Talked with Steve H. And he was very informative about the 3 different house plans we were undecided about. Yep... I was a little spastic trying to figure it all out. He answered all 10000 questions I had. Great guy to work with.
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