Greenhithe, United Kingdom
Bluewater Pkwy, Dartford
$$
+441322624123
N/A
Queuing now for 20 mins just to pick up glasses that are paid for. Only one member of staff working. Every customer taking forever. They need to get more organised! It’s a return visit as they could sort first time around!
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First booking cancelled. No explanation. Rebooked but when I arrived optometrist was late/sick/unavailable. Online bookings not showing on their system. Group of customers all had to be rescheduled. Not even John Lewis. Subcontracted out to someone else.
I went to this opticians for the first time yesterday. I am very happy with the whole experience. Calm professional environment lots of different frames to choose from. They didn't keep me waiting. Very good price for my glasses too I'd recommend it.
Brilliant customer service and excellent range of branded frames. Been to every optician in Bluewater and John Lewis were by far the best. Friendly, helpful and approachable staff, lovely clean and bright store, great deals and a quick delivery.
I changed to this John Lewis optician because my previous optician practice's staff were poorly trained. There were occasions when the 'preliminary' tests were messed up and errors weren't corrected. The John Lewis staff I've come across these past 3-4 years have all been excellent, helpful and good at their jobs. I also like the large selection of frames [compared to smaller independants].
Tried John Lewis based on a negative review I saw for a different optician, and John Lewis was mentioned as having saved the day. Very smart opticians shop tucked away on the first floor at the Bluewater branch. The optical staff were friendly and relaxed, really approachable, and not pushy. Mia was fab and talked me through the deals and options. Ok, the glasses weren't quite as cheap as other places (but not far off to be honest!), however, the relaxed atmosphere, quiet environment, and quality service more than made up for it. Fantastic selection of frames in more unusual and interesting styles compared to chain optical stores I tried. Bonus was I could collect glasses the next day at my contact lens checkup. Really professional place and I'll definitely use them again. Well done to the team there. I've used loads of opticians in the past - Optical Express, Specsavers, Boots, Vision Express and various independent ones - but John Lewis are by far the best for customer service and quality product. Definitely be returning and will recommend. Big thumbs up!!
Went in today paid to have glasses scratch resistant and they have scratched. Ok this can happen but the dark haired woman was with another customer. Ok again fine but told us to come back in 15 mins saying she would get out my son's notes and adjust and repair glasses which wouldnt take long. We returned giving her best part of 20 mins to finish serving the customer who was still there. She ignored us until 15 minutes later where she said she had another customer to see before us. No apology nothing about sorry youve returned when I asked you to. Rude arrogant customer care? No way. Went there as John Lewis prides itself in their customer care... They need to address their optical side. Not impressed by this woman who complained she was short staffed as if it was the customers fault
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