Greensburg, United States
5256 US-30
$$
+17248366000
N/A
Macy's Associate Dee Ohler was a pleasure to work with. Seemed completely customer based and only out for our greater good. Well this was short lived considering soon after our close to 3000 purchase everything turned south. The day after, I priced checked online what our sectional cost and turned out for the same sectional plus and extra piece it came to 90 less than what we had paid. Although I was fine with this because of the quality of the couch and I did not want to add any waves to the difficult process of finding and buying the right furniture. Next, the delivery got canceled because of "weather conditions." Luckily even though I had already taken off of work, it ended up being a fairly decent day with the lack of snow. I get a call from Dee a few days after, asking about a reschedule and I inform her that I am very busy and will give her a call back when I can. I do not end up calling her back that day, nor that week even and get 2 calls from a Macy's automated number. These calls just inform me that they are waiting for a reschedule. Today I receive an email now threatening that if the couch is not to my house within 15 days, they are keeping the entire deposit(near 3000) and I will not be able to receive the couch. I have emailed them back informing them I and requesting a full refund as well as pursuing legal advice on how to properly get my entire deposit back. I am completely disgusted with the turn in Macy's customer service and will refuse to work with them. Please, I recommend nobody shop here, you will be deceived and treated like a paycheck. Look at alternatives and places more likely to appreciate a customer.
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Fighting over paid extended warranty. Expensive furniture giving me a hard time. Not a happy camper.
Nice store
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