Grove City, United States
3929 Hoover Rd
N/A
+1 6148757700
I want to thank you all for the loving care given to my mother each and every day may God richly bless each and every one working at Monterey your the best. Big thank you !
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They have treated my uncle so bad. The place is dirty. We told them we was taking my uncle out today at 10:30 a week ago, they got there today and they said he could not release him because no one was there that is able to release him. The administration told him that he could only have one cigarette and he was gonna cut up the rest. Please do not put your love ones in this place. I would not even put my dog in there.
Today is the first day of my mother's stay and already it's been a nightmare. First they couldn't produce a phone number for her room so that I could call to check on her and that was at 9:00 am so I went straight there. When I arrived her television didn't work, her phone didn't work and she had no trash can in her room. I was there for over 2 hours and was still trying to get a number for her before I had to leave now it is 4:40 pm and I just called back so I can speak to my mom and still can't get a number or even a transfer to her room because THEY DON'T KNOW THE NUMBER! I think I'm just going to bring here home in the morning. I will never recommend this place to any one. I want to update my post on how Monterey was taking care of my mother she has been there for 3 days now and is doing well they have addressed all of my concerns and even called me to see if there was anything else I wasn't happy with. My mother seems to be happy there and that's what's important to me. I will post another update in a few days hopefully by then I can give Monterey a 5 star rating.
My mother and I have found the level of service to be excellent and her caregivers have endless patience. Also the front office has been exceptionally helpful admitting her on a waiver while we get Medicaid setup.
I never thought I would need to put my dad into a rehab facility at such a young age, but we chose Monterey and it was a great experience. He had wonderful care that we would never had been able to do at home. Thank you to the entire team there for getting him better and home with my mom.
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