Guelph, Canada
389 Woodlawn Rd W
N/A
+12267801373
Had a great experience with the Guelph location. Sale girl Mary Ellen was awesome NOT pushy didn't follow you around store let us go to her when we decided what we wanted. Now just have to wait if delivery is good.
like
I dislike Ashley furniture. I have stopped buying any and all furniture from Ashley. It doesn't last and is made of heavy fake wood and flimsy metal. I have bought. 2 queen beds, 1 kitchen table, 4 couches, and some different side tables and stuff. Only 1 couch and a coffee table remain. This is over a period of ten years. Across 2 provinces and 3 locations. I had a service call once. The guy came in and said all the recliners squeak and make cracking sounds. That fell apart in less then 9 months. The worst was a kitchen table that only lasted a few months. We didn't realize the table top couldn't get wet and swelled and started to smell. So we threw it to the curb and are still paying for it. Thousands lost over the years.
THIS IS THE WORST STORE EVER(GUELPH)! DO NOT BUY ANYTHING HERE! WOULD GIVE NO STARS IF I COULD. EVERYTHING IS FINE UNTIL THEY GET YOUR MONEY!! THEN YOU ARE TREATED LIKE DIRT! WORST COSTOMER SERVICE EVER!! ACTUALLY RECOMMEND A FRIEND AND THEY HAD AN EVEN WORSE EXPERIENCE THEN ME. STORE IS ON WOODLAWN IN GUELPH
Unreliable service. No one seems to know anything of what's going on in their own store. I've waited 4 months for my sofa (and even during the a pandemic this is still outrageous). No one has given me an explanation or has called to give me any updates. The last time I called they told me it was up to me to hound them down to get any updates on my outstanding furniture. They charged me for white glove service and can't/won't provide that service during a pandemic. So now I'm out that money as well. I highly suggest going to an actual Ashley furniture store, instead of these franchises in Guelph, Cambridge and Brampton
I had a such a great experience shopping at this store. Very relaxed shopping space, gorgeous products and some fantastic deals! Maryellen helped me and we spent quite a bit of time picking everything out. The female manager put together a really nice package deal for me and we were able to furnish a couple rooms for less than we were expecting. Everything arrived yesterday, on schedule might I add, and were set up beautifully by the drivers. I waited until the delivery to post my review just to make sure I gave a full picture of my experience. I was impressed with how they were up front about wait times and all my pieces ended up coming on the earlier end of what they told me. I read some of the reviews before posting and it looks like some people have unreasonable expectations. Just because you had a minor inconvenience or didnt get your way should not equate a 1 star review. I have worked sales and customer service for many years and there are just some people you cant please no matter what! Great job Guelph Ashleys! I will definitely be back to furnish my basement.
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