Guelph, Canada
262 Edinburgh Rd S
N/A
+1 5198361701
Toilets
Wheelchair-accessible toilet
Excellent customer service. Had a great experience and everyone working was top notch. They are thorough, knowledgeable and very friendly. Highly recommend.
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My wife booked an appointment for 12:45 but they called at noon to ask why we haven’t arrived yet?! Booking appointments times should be an easy task but they have a hard time doing this at Edinburgh... this is the second time this has happened! We don’t have a problem keeping any other appointments, it’s just here because they change it on you.
this clinic charges more than what my insurance provider deemed was reasonable. as a result, I was left with out of pocket expenses for my exam. I recommend checking with your insurance provider first before seeing this clinic or shopping around for a better price. not sure why this clinic feels they need to charge more than the avg cost for an eye exam in ontario. based on other reviews it seems like others also have issues with their costs. my wife and I have very good coverage with a large provider.
I have been a long standing customer for over 10 years, I get there my prescription eyeglasses and my eye exams. Their prices have been increasing as is expected throughout the years, but because my group insurance with my employer hasn't increase the coverage, I went someplace else cheaper for my eye exam, besides the appointment was given next day, and that is what I needed, however I went there to get my prescription, and despite of anybody saying anything I could see their shock on their faces because I went someplace else and next time I will go completely someplace else, their prices are getting way too high, between two group insurances, my insurance and my wife's insurance I can barely buy one pair when in the past (two years ago) I was able to buy two pairs or one pair and 80% of the second pair, not this year I would have had to pay 80% instead of 20% out of my own pocket. This time the staff who helped me was great, last time the person helping me didn't give me the invoice as I requested for insurance purposes, all in the same one, but in two separate invoices, there were two eyeglasses and both were the same price, so the insurance thought that I was claiming the expense twice, therefore more delays in getting my money back, a waste of time and hassle. The eye exam at the other place was as good and as pleasant as it has been with Dr. Timpano, who is great, just cheaper, sorry that everything gets down to that sometimes, but that's the way it is.
We've seen doctor McNeill for 25 years. She communicates well with our GP when necessary, and eye surgeons. She listens to what we need and gives us good choices. She's patient when we can't tell which lens is better and explains things clearly at the level we want, which varies with family member. The rest of the staff is equally good. They listen to what I did during the day and said bifocals might be a better choice than progressives. I like a lot of lens area at each distance. I went with progressives, because my friends all said to, and discovered the staff was correct.
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