Guelph, Canada
265 Eramosa Rd
N/A
+1 5198293111
Kerbside pickupDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car park
It's a big step up from the nearby Shopper's. The front staff are usually friendly, and one pharmacist in particular has always been great. But there's a male pharmacist working there who is exceedingly arrogant and rude. When I asked a question he replied \I've never heard of it\ with an absolutely perplexed-as-to-how-i-could-ask-such-a-question look on his face. I was there for some necessary items in preparation for a procedure. I'm so sorry to have been an inconvenience to you this evening?...
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Sept. 2020 update... have been back several times and was happier with the service. March 2020: Pharmacy service was not ideal today. (I wrote to the head office and *DID get an apology by phone from the store*). (We always get better service during visits here!) Went to pick up prescription today at 10:30am. Was the only customer at the counter. One staff member was chatting with another (non pharmacy) staff member about School Closures... one was doing some kind of paper work. I stood there for longer than average before she looked up to greet me. (Don't know her name, tall lady with black hair, SLIP #555963, Till 1) From there on it was fine, but I was in a hurry and the staff seemed to be very leisurely. Granted, it's better than Shoppers Drug Mart (Eramosa) whose Pharmacy always has long lineups AND is a disaster in terms of customer service. (I worked my way through high school and University in retail so I do know what customer service should be like.) btw, I went to Rexall.ca to post a Customer Survey but could not find any section on their web site to do so.
Rexall pharmacy Guelph Eramosa road is a joke. They have know idea how to treat their employees. If I could rate it 0 I would. They fired me without any reason. Some of the employees are ok but the payroll system is worthless. This is Canada is it not?? Here we get paid to work!!! They have not paid me for 83 hours of work. I started work on October 15th the pharmacy assistant I was to learn from was an absolute grouch of a person. She was way to busy in her mind to help a new employee. Thanks for the worst experience I have had in a long time. In addition I have yet to be compensated for 83 hours of work. No nothing I didn't even get an employee number. I really hope this can be resolved Rexall. This is such I shame while that pharmacy has a huge potential to be great.
The staff are extremely nice and always willing to help unfortunately Rexall obviously doesn't provide this store with a reliable fax service/machine for prescriptions from doctors. Don't like the idea of switching pharmacies because of a reason like that. Technology is so much easier to come by than good employees.
This was my first time at this location. Needed help in choosing the right supplement, the pharmacist was very helpful in the decision making. She was pleasant, cheerful and more than willing to help, I believe her name is Lori. Thank you. If I didn't get her name right I'll edit it next time... also the young man who was cashier at the time was also pleasant with a smile. Thank you once again.
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