Gurnee, United States
4930 Grand Ave
N/A
+1 2243990799
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
This store is not even worthy of a star! I ordered something for my daughter who is going through a difficult time. I am out of State so I wanted to send her something to cheer her up and feel loved. I paid extra to get something delivered the same day and I get a phone call in the late afternoon by someone from the store letting me know they will not deliver the same day because they are overwhelmed. The person didn’t even apologize, they could care less and had a horrible attitude. And so the next day an hour before the store closed, my daughter DID NOT receive what I sent her. I tried calling the store number and the corporate number and for both their messages were full an NO ONE picked up!! The lack of empathy and horrible customer service is beyond me! Now I’m stuck being charged for an item that was NEVER delivered!! I may have to pursue the charge with my bank. Terrible terrible place! Do not waste your money or time!!
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If I could leave 0 stars I would as this place is pointless so don't waste your time. I tried ordering an arrangement with pineapple hearts and also tried to substitute green apples for the honey dews as shown on their website. I also requested and was promised that I would be sent a picture of the arrangement prior to delivery. I called the day of delivery as I had not received a picture and was told by the manager Latoya that the order was out for delivery. She had no interest in providing any customer service. I had to call 3 times to get anyone to even answer the phone. She was very short with me to the point of being kind of rude. My wife received the arrangement in the attached pic which was not even close to the picture on their website nor did it have any pineapple hearts for the 174 I was charged. My wife said it was gross with chocolate pretty much poured on it and immediately threw it in the garbage. I called the corporate office immediately upon receipt sent the same pic and spoke to Iman who was pleasant, agreed the arrangement was not up to their standards and opened a case. I was to hear back from the store within 48 hours. I waited 3 days and never heard back from the store or the corporate office and had to dispute the 174 charge on my credit card. If you want to be disappointed and overcharged for something that wont look anything like their website pics go ahead and order. Edible arrangements should be out of business with the product and service they provide. Don't waste your time!
I have ordered several times from this store as a surprise for friends/family. The first couple were not bad. The last two, however, were ordered the night before delivery but did not arrive until late in the evening the next day. They actually startled one person because of how late it was when someone contacted her for delivery (after 8pm). We are actually still waiting for a delivery for today to someone we ordered a basket for yesterday. It is now almost 7:30 pm and as I pull up the tracking and I was hoping to see \out for delivery\ or \delivered\, but it still \order received by store\ with no other action yet taken. I'm not happy and I hope this late delivery does not irritate the people we are having it delivered it. It was supposed to be a surprise but I might have to now warn them. I also have to say I called yesterday before close of store hours as well as today, several times. I did not get anyone on the phone until after 2 pm today. The greeting does not even say Edible Arrangements in the introduction or on the voicemail. They other times I kept getting \voicemail is full\ message. No one ever even picked up. UPDATE: IT IS NOW 9 PM AND THE PERSON HAS TILL NOT RECEIVED THEIR ORDER FOR TODAY! This was an anniversary surprise for a couple that was at home today and took off work. Really not happy!
Very poor service, my wife placed an order at 11 am Saturday for our aunt’s birthday. It was a very special birthday for her. My wife then calls to check the status of the order at about 445 pm. She was informed that the order would not be fulfilled for same day service but could do it Monday. We paid extra for the same day delivery as well. Sarah the one who answered the phone was rude and really didn’t seem to care. My wife then said a phone call would have been nice but we got nothing. My wife asked for a refund and she was like “ok it’s voided” and that was that. I then called at 455 pm and asked to speak to the manager. She stated she was the manager. I told her about the situation and her excuse was that they had ran out of fruit and they had 36 orders come in the last 4 hours. We had put our order in at 1136 am. A simple call earlier in the day would have been great to inform us of the situation. That would have given us more time to figure out another gift. I understand in this pandemic that work facilities are low on staff and things happen but it’s not an excuse to have poor customer service and be rude. I will never use this service again. We ended up going to Jewel for a nice flower arrangement. Updating this review No has called or even reached out to me nor my wife, this just shows that there automated reply’s are just for show
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Wheelchair-accessible car parkWheelchair-accessible entrance