Gurnee, United States
6170 W Grand Ave
$
+18478550471
N/A
Bought a ring and I make payments each month ! And getting charged as if I never made ANY payments. Frank claimed he was going to fix this and NEVER DID . Worse jewelry place to shop at! Don’t waste your money here . Closing my account. All they do is take your money! Worse employees here aswell ( Gurnee mills location)
like
Juana helped me find the perfect ring to buy, I came back every two weeks for two months to make sure it was the right decision. To make things even better I came in and Ivan was there and helped me find the perfect deal for the ring. My visit to this store was worth the trouble the other jewelry stores gave me. I recommend both of them and this store for any jewelry needs!
Terry mason 3rd was very respectful and gave me the opportunity to look at select watches. Even though I didn’t purchase them he was still very respectful and patient. Much respect to him and his team
I made a special order on a ring for a quinceañera online. It arrived in 2 weeks, wrong size!!! They said they’ll take care of it and return it and guaranteed I will get the right size on time (2 weeks from the time it was returned). The day before the big day, I went to the store because I was getting the run around over the phone. They didn’t have my ring ready, said I will get it I’m a couple days (after the event) but we loved the ring that decided to wait. It’s been now 3 weeks and nothing! I called today and they tell me they received my order, but it was an empty book! So now I have to wait another 2 weeks for my ring to arrive. Never again!!!
They don't seem to know how to properly take care of customers. I had a special order and no one contacted me on the item ready for pick up and when I would call they seem to be bothered to help and order had not arrived until I just showed up to see what was taking so long and it had been sitting there for over a month.. They gave me the wrong ring so I had to make another trip to get the correct ring..Dont bother going here unless you want go back multiple times...their equipment is never working by the way.
worst store ever spend money else where make the drive to another location. take your money in a heart beat but wait 2 months for products and still not even done
Love the staff and service. Always helpful!
Nothing but good things to say. I bought my fiancees engagement ring, wedding ring, and I got a custom wedding ring made there. Great friendly staff, always looking to help rather than just sell jewelry.
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