Gypsum, United States
570 Lindbergh Dr
N/A
+1 9703371300
Wheelchair-accessible entrance
I dont know from where to start. The internet speed is good. I never had a problem with that. But the customer service is the WORST Ive ever seen! It happen to be out of service on Friday morning and after multiple phone calls and voicemails at 9:30 finally someone pick up the phone and he was surprised to hear that I dont have service. Obviously nobody check voicemails. In 10 min the problem was solved. But the real nightmare is coming when you dont have service on the weekend. It is a mission impossible to find someone (on the website says \ A technician will be paged if your call is after-hours\ ). This is one big LIE. There is NOBODY. On Sunday at 9:00 am Im out of service. After multiple phone calls and voicemails Im reaching the sales manager. His answer is \Ill see what can I do\. After few hours and another dozen of phone calls Im reaching the same manager and the answer is \your problem is reported\. We both know this is not true, because there is NOBODY to be reported to. On the next day Monday Im starting all over again. After 10 voicemails and 20 phone calls at 10:30 Im reaching the same sales manager. After 10 min the technicians are at home, 10 min after that I have i-net - HALLELUJAH. At 11:00 am Im trying to call again to customer service - still nobody is answering the phone (what a surprise).The only person who care is the sales manager - Eric. San Isabel - never again. Im switching to another provider.
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I don't think I can remember worse customer service than this bunch. Overcharging and underdelivering.
If you had asked me last year I would have said 5/5 stars however the wireless service in buckhorn valley had gone down hill dramatically. Resetting my router and other equipment has become a normal part of trying to watch TV as has calling and being told someone will call me back or come to my house to look that my equipment, I'm not sure why I am wasting 60 a month with them.
Service is horrible I’m looking for another internet provider. This guys are no longer good. I can’t even watch for 5 minutes straight without reloading.
While the actual internet service is good, the billing department is a mess. I’ve tried multiple times to have my account set up on Auto Pay (twice I have had them email me confirmation of the auto pay) and each time they assure me that is is done correctly. Only for the next month to come around to find my account past due because it never came out. Several phone calls later I finally get through to someone and they can’t find any record of me being on Auto Pay. Every single month I go through this. One of the ladies is really rude. When asked about an option to pay online they don’t know how to do that. So the only option is to call in payment every month, but it’s hit or miss if you can get through to anyone.
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