Halifax, United Kingdom
Willowfield Rd
N/A
Appalling. Zero stars. Took almost 2 months to refund and replace an item after repeated chasing. This lady has a reputation for sending out orders with missing items and for orders \getting lost in the post\. Today I discovered that the tracking number I was provided with was also given to several people following my delivery leading me to believe it is a fake number. She has turned off reviews on her Facebook page so I'm putting one here in hope to help out another shopper. Avoid at all costs.
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I wouldnt even give the company 1 star. Disgusting attitude and no common decency towards customers. I have had a really bad experience, shocking customer service. All they do it string you along and lie about your orders being sent out. Look at there Facebook page everyone wants refunds bar very few who have actually recieved there order and again it will be in the wrong size or wrong name and they won't do anything to help you. I had problems with delivery, they promised it was sent when it wasn't they gave false tracking numbers according to royal mail and they are just rude if you contact them thats if you even get a response iv spent the last month getting so many different people to contact them because all they have done is ignore me. They are so unorganised and dont care about the customers just there money. Its shocking. When you pay for a service you expect to be treated like a customer not get ignored and argued with when you want a refund. And not even a sorry because they have a messed up. Good luck to anyone that attempts to purchase anything from these people it will take you months to get a refund. Keep on at these people untill you get what is yours they will do everything to avoid speaking with you. I have also now been blocked off there pages so I cant write reviews or posts to warn other people, you can't leave reviews anywhere other than on Google and there phone number on Google is fake!! Good luck
never sends orders, sends wrong items and refuses a refund or to send correct item, takes forever to respond to complaints and emails. Always promoting their sales but never seem to send out orders that are outstanding. Waiting weeks and months. Get blocked on social and emails if you ask about your orders or for a refund for missing orders or wrong items.
Genuinely love this company, 2nd time ordering & I honestly can’t fault them. Love my fierce mama hoody & my latest purchases (personalised pj’s) for my niece & nephew are just brilliant. Great quality & in my experience great customer service - Thank you x
Another ZERO star review. Placed an order with their online shop which I never received. Chased after 1 month and was then sent the incorrect (significantly lower value) item which I offered to return but they then stopped communicating with me. Fortunately I had payed via PAYPAL and was able to open a dispute and get a refund. THEY DO NOT DESERVE THE BUSINESS. Use another business who provide good customer service. If you do have to use them USE PAYPAL SO YOU ARE PROTECTED.
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