Halifax, United Kingdom
15-17 Carlton St
N/A
+443005550191
1. Suffered abuse as a child, flashbacks and depression. 2. GP recommends Insight. 3. Appointment made with Melissa. 4. I have a 45 min questionnaire. She informs me she is a trainee. Will get advice off line manager how to proceed. Made appointment a few days later. 5. I put her number on my contacts list. 6. Received a call on a blocked number left voice message, it was Melissa. I rang her back on her mobile number she advised me she would call me back in a minute. STILL WAITING.
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Awful service. I was assessed by a girl called Farzana who was completely incompetent. She minimised my debilitating social anxiety and likened it to being ‘a bit of a shaker’. When I raised my concern with her manger I was discouraged from accessing support because of ‘long waiting lists’. Shocking service. First and last time I deal with them. I didn’t actually get support because the assessment process was awful. I wouldn’t recommend to anyone who has any form of mental health difficulty.
I'm commenting from my husband's account but I just want to say how amazing this service has been. Initially there was a problem with the system and I was booked for an appointment that was for another lady of the same name. This was quite upsetting and didn't do anything for my anxiety. However the staff where very apologetic and I understand mistakes do happen and it ended with me having an appointment the week after with an awesome councillor. I have one last session left, but he has helped me so very much. He gave me some invaluable advice and many times our sessions ended with some much needed laughter. I'm still on a road to recovery, but I feel so much better. I cannot recommend this service enough. Thank you for making life that bit easier Charles. Emma x
Really great service, providng essential help when I needed it most
Helped me with my mental help and helped me get back into work
Absolute JOKE of a service. Just don't bother.
Asked for face to face got stuck with over phone I have panic and anxiety disorder health anxiety chronic fatigue fibromyalgia and several other illnesses they cancelled 2 appointments 1 last minute I cancelled 1 and was to poorly in bed to cancel a second one so they cancelled the rest of my sessions saying I'd missed 4 even though 2 of them was them that cancelled I was disgusted and distressed with the way they acted
Unprofessional
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