Hamilton, Canada
959 Fennell Ave E
N/A
+19053836822
So this is the first time I have ever had a complaint. I have shopped at this store for 30 years.I can honestly say the staff are the best and nicest people I’ve ever seen in sales. I am a registered nurse for 31 years and for the first time went into a store forgetting my mask and if I was refused service I would walk right out because I get it !! Instead I had to be spoken to very rudely by the manager Jarrod. ( I did have my sweatshirt wrapped tightly around my face as soon as I realized ). That would never be enough for me to complain. But I noticed this manager a few years ago when I first saw him for a reason.... I have NEVER seen him be anything but angry and rude EVERY time which would probably be 4 times. My concern is all those times i usually saw him being nasty to the employees and almost always women. I just thought of all the excellent employees I have dealt with in this store and it had the most pleasant female employees I’ve ever seen !! Then they all disappeared and I have not one doubt it was probably because of him. I’ve seen him sweating angry and snapping at these girls for all to see. As a nurse I’ve been treated poorly by people at times but if I acted like this I would be fired !! There is a serious issues here and I would hope that your company would not tolerate this ? I gave the store 5 stars for ALL the other people who work here ! Signed, a concerned long time customer.
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I took our empties here. There is a section for sorting through your empties and two lines outside of the store - one to buy beer, one for returns. I wasn’t able to catch either of their names but two gentlemen in particular went above and beyond to help make the process go smoothly for all customers. They were so helpful and positive. It was nice to talk to friendly people at such difficult times.
Its very hot today. Beer staff handing out water to people in line. Very nice of them
Staff really know their stuff, beers usually pretty cold too.
They discontinued Four LOKO and Bootleg Jim
The service is great! Very friendly and professional. Location is clean! They almost always have what I'm looking for.
Just as it should be...
Friendly service. It's a normal, well run Beer Store.
Deli
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