Hamilton, Canada
999 Upper Wentworth St #0120B
N/A
+1 2895200520
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Amelia and Dalia and there is another girl I forgot to ask her name . I went in today and they were so helpful and amazing , thank you ladies
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I’ve shopped at pandora many times and I’ve never had any kind of a problem. Today, I wanted to return an item that I bought a few days ago for my mom. Realized she wanted something else, not a bracelet. I forgot the receipt at home but the bag had the gift receipt, plus I had the email receipt. First Lady I talked to was super nice (Seasonal Worker) she of course had to get her manager to authorize the transaction... Her manager(Courtney) came almost running (bad attitude with no reason what at me saying she needed the authorization number. I made a call, got a picture of it and got the seasonal worker to call her manager back so I could show her the picture of the authorization number. Courtney, again with her awful attitude, opened her eyes as big as she could and told me she needed the physical receipt. As a customer service representative and a supervisor myself, I know that’s not the way it works. If a manager wants to help the customer and ensure they go home happy, she would’ve done the return of the money or at least say “hey, we could potentially offer you store credit”... overall, this was a waste of my time, and a horrible experience that pretty much ruined the rest of my night. probably not shopping here again... horrible customer service experience from a “leader” or “manager” (COURTNEY)
My boyfriend had bought me a beautiful ring for our anniversary and we noticed a stone had fallen off, so we brought it in to see if it was fixable through our warranty. The lady at the front desk was so welcoming and kind and got us in and out quickly. Without having to send it in for repairs they were able to quickly accommodate me with the same ring. Definitely pleased with their service & recommend this location to anyone looking for great service and quality.
The most pleasant experience here! Came to get my Girlfriend a ring and the second I walked in was greeted and she instantly knew they had that ring in stock. Had a promo if you spend 150 you get a free bracelet which she let me know but didn’t push me to buy anything more than the ring and I appreciate that. She even congratulated me on our anniversary! Didn’t grab her name but some of the best customer service I have ever received, will 100% be stopping here. Thanks for helping me out today.
Be prepared to wait to get in to the Store, but it is worth the wait. The Staff are friendly, helpful and professional. They provided excellent Customer service! Great selection! Again worth the wait!
Although service is slow which is expected at this time of year, staff are very friendly. I recommend using the line skip QR code that's in their window to book a time. That makes it way faster and you don't have to wait!
first time at Lime Ridge Mall. Service was excellent.
Helpful staff, bought my GF a ring her and she loved it. Overall great place for jewelry.
Deli
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