Hamilton, Canada
735 Queenston Rd
$$
+1 9055611414
N/A
Kerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsCoffeeHealthy optionsKids' menuQuick biteSpiritsVegetarian optionsWine
I don’t usually eat the food at Swiss Chalet, but we decided to order dessert and I love their chocolate cake. It’s store bought, but I don’t know what store they get it from, so I buy it there. Tonight, we decided to also get some coconut cream pie and lemon meringue pie. And oh. My. God. It was like baby vomit on undercooked pie crust. The coconut cream was runny, and the pie crust was obviously store bought but not browned. The crust was WHITE. And the lemon meringue? Same thing. The graham cracker crust was dust. The only dessert worth having is the chocolate cake. I can’t believe I wasted 9. My garbage can was fed, at least.
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WORST SWISS CHALET. I ordered food on Valentines Day at 5:42pm and my estimated time of delivery was 6:50pm. IT TURNS OUT that I got my meal at 8:10pm!! My food was cold and disgusting. I tried calling the store 7 times but no one answered until I used my boyfriends phone. No apologies nothing. The driver drove past my house 3 times and went to houses that didn't pay ahead of time. Why am I leaving a tip and waiting almost 3 hours for food? UNACCEPTABLE. Don't waste your time and order from here.
My girlfriend and I ordered curbside pickup today and they failed to put half our order in the bag. Basically a 20 dollar rib meal without any side or drink that was paid for. Didnt realize until it was too late. If you order from here, ensure you check your order so that everything you paid for is in the bag. As for us, we will not be returning to this location and wont be suggesting it to anyone in the future.
I phoned for a curbside pick up order. They could not enter the gift card number. There are 4 different numbers on the back but the person couldn't get any of them to work. I finally gave her a credit card number. They said it would be 15 minutes. I asked where we should pick it up and was told to go to the spaces marked curbside pick up and someone would come to the vehicle . My husband parked in the market spot. No one came by so my husband flagged someone down and gave her the name on the order. People came and went. 1/2 hour later my husband went into the take out order door. After 5 minutes of calling, since there no one there, someone came out. They could not find the order. He went back to the car and waited. Finally someone came out with the order and told him those spots, marked for curbside pick up, were for online orders only. He was there an hour. The food was icy cold. A festive celebration turned out to be anything but.
Food was good ... our server was funny and attentive even with how busy it was in there.
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