Hampton, Canada
1975 Taunton Rd
N/A
+1 9052637665
We chose Thursty pools to complete our inground pool, we highly recommend Todd and his crew. They showed up every day when they said they would. Todd answered all of our questions along the way, his crew showed up after working hours to complete our project. The job site was left clean and tidy when the work was completed. Definitely recommend thursty pools. Thanks Todd and crew
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very unprofessional, would not recommend to anyone.. once they have your money, they simply don't care.. they don't respond to phone calls or emails regarding issues they have caused during the installation.. as per written contract, we were supposed to receive a lock in winter cover, that never happened.. instead, they used a tarp and bricks from our backyard to hold it in place.. They didn't even remove filter cartridges for winter closing.. They damaged our front lawn and never fixed it properly.. rain water is draining in two big streams, causing thick sheets of ice on the sidewalk during winter, which is a safety hazard .. they said, it's not their problem.. Large chunks of concrete were stuck under the liner, almost piercing it through.. took them over a year to fix it. They've damaged few other things on our property, which they never addressed.. SAVE THE HEADACHE, GO ELSEWHERE.
We bought our Bullfrog Spa from Thursty Pools a few years ago. Service at that time was excellent. I am writing this review because after a few years, we had an issue with our hot tub. It kept losing water. Thursty pools was diligent until they found the issue and repaired it for us. Service was amazing and we would highly recommend their professionalism. Also a big shout out to Greg who kept working at the problem until it got figured out:) We have dealt with a few other pool companies over the years and none have provided such great service.
If I could, I’d give them a big fat zero. Poor communication and poor workmanship. The work took forever to start and dragged on for weeks. The quality of work and the number of trips to come back and fix issues was unacceptable. They don’t know anything about landscaping so don’t rely on them to put your landscaping back to the way it was. I would stay far away from them. They also charged a hefty amount to open my pool when they had to remove the cover anyway as part of the quoted repairs. All they care about is getting the cash and customer service and satisfaction are their last concerns.
After many weeks of calling and visiting many pool companies within Durham region and clarington I decided to go with Thursty Pools for my inground pool and hot tub needs. The reason that I went with Thursty Pools was from the initial phone call, and in store meeting I felt like I was their only customer which is a great feeling. I had previously called international pools in which they gave me their contractors phone number and he decided he only needed to quote over the phone and not do a site visit, the owner of OGS landscaping didn't return my phone calls or emails requesting information on a pool for over 2 weeks (I wonder what the service would be like for any issues)…and Taunton pools and Tav pools seems to want to push me into a fiberglass standard pool. Todd at Thursty pools had personally called me and arranged a time on a Saturday to do a thorough review of my yard and personal needs for my family. He offered many options as well as the pros and cons of fiberglass vs steel and vinyl liner and didn't push me towards any standard pools as he was willing to build my dream pool of any size. Giving Thursty pools not only my business but my brother's as well was the best choice. Being a smaller backyard Todd rented a smaller machine to dig my pool. Todd personally showed up every day with a crew of 4 to dig my backyard which has taken twice as long due to a smaller machine. I have never met a more polite and hard-working crew as his. Every night they have cleaned up there tools and my yard and secured the backyard from anyone going in. I would definitely recommend anyone to use Thursty Pools for there pool and spa needs. Please feel free to contact me through Thursty pools if you have any questions. Thank you again Todd, Dana, Wendy and crew for all you have done. Sean D
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