Harlingen, United States
1729 W Harrison Ave b
$$
+1 9564409464
N/A
DeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholComfort foodLate-night foodQuick biteSmall plates
Very average food. They should call boneless wings \chicken nuggets\. If there is a next time I will try real wings.
like
Delicious lemon hot wings!
On 10/5/2020 evening I placed an online order to avoid going and waiting. My online order stated approx. 23 to 28 minutes for my order to be completed. Simply go pick up and enjoy dinner. I went 30 minutes later only to be told there was a problem with my order. I was told it would be out soon. I ended up waiting another hour for my order. Then I was told my order was not paid for and I had to pay it. I advised it was paid for online but they insisted it needed to be paid for. Others were going in and placing orders and being taken care of while I was kept waiting. Placed my order at 715 p.m. was home at 9 p.m. I should have just canceled my order. No customer service what so ever, I felt ignored and not acknowledged.
I wish I could give 0 starts to the manger ! she had a attitude . Refused to honor a birthday coupon of free fries she said it MUST be printed out not everyone has access to a printer plus the library is closed at this time ! she needs to be more understanding of the situation . She then cut me off to answer the phone. I guess they don’t teach you how to be understanding /customer service when they give out manger promotions.She needs to be retrained on handling situations so you don’t get bad reviews. Thanks for nothing !
Food is great but manager could be a little nicer. She always has a mad face on and doesn't look like she wants to be there... i thought it was a one time thing but it seems to be a very consistent issue....PLUS my baked rolls are always cold & look stale!
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