Harlow, United Kingdom
Westgate House, West Square
N/A
+44 1279798888
I contacted Alexandra Hamilton Estates looking for a rental property. From our first conversation I found Alastair to be knowledgable about the properties he had and he quickly matched me to the perfect property. Michelle was fabulous when getting my referencing completed and arranging my move in making sure the property met all rental standards and had it professionally cleaned and the carpets cleaned prior to me moving in, I highly recommend them
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My daughter and her partner contacted AH to arrange a viewing on a property that AH had listed. They wanted to make the appt for a weekend as they are both at work during the week and do not get home until early evening. The lady at AH that my daughter spoke to was very rude and told her that they don't do weekend appts. When my daughter asked why, she was told 'because we don't, if you want to view the property you'll have to take time off work'. I then phoned AH to discuss the situation with them. I also spoke to the lady who had been so rude to my daughter. She told me if I wasn't happy she would transfer me to her Director. I then spoke to the most insolent man, he told me that people who won't take time off work to view a property are clearly not serious about buying and people who want to view at weekends are 'time wasters'. He then told me I was 'getting on his nerves' and he put the phone down on me. Luckily we managed to locate another Agent who had previously listed the property, we arranged the viewing through them, an offer was made and accepted very quickly and I'm pleased to say the sale was completed recently. AH were very unpleasant and unhelpful during the 2 conversations we had with them. I dread to think what they would be like if you were actually buying or selling a house with them. Based on our horrendous experience we would definitely not recommend them.
Excellent friendly and helpful staff who I would definitely use again and would recommend to others if they required a letting agent. Everything was clear, easy and straightforward with regards to the contract. I also got lucky with an excellent short term tenant who kept my home immaculate whilst I was off travelling for 6 months. Thank you! :)
Alexander Hamilton team have been great from start to finish, they were always so friendly, efficient and happy to help me with anything, especially Neil! He promised he would sell my house and he did although it was quite a journey he never gave up. I would highly recommend this estate agents to anyone selling or buying a house, they totally changed my perspective on estate agents! Thank you all once again
Thank you to Neil and to Lee for being so informing, professional, helpful and overall fast work for getting me my dream home for me and my daughter. I can’t thank you enough. Highly recommend, I wish I came to you sooner! Thanks again. Jade
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