Harlow, United Kingdom
2, Civic Walk the Water Gardens
$$
+441279416135
N/A
The service was great. Waiter who attended us was spot on. The food wasn't. Starters were good. Ordered the mixed ultimate grill but was presented with an over done steak when asked for medium rare and a chicken that could've been used as a weapon. It was so dry it felt as though it was recooked or been out for the whole day and just reheated. My friend, who also ordered a mixed grill, said the same about an overcooked steak.
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The harlow restaurant is a lovely place to dine. Friendly staff and a good atmosphere. The price of the food alone is enough to make me not go back or recommend Frankie & Benny's. The food is nice, but I could have the same size and quality meal in a pub for less than half the price.
Was very surprised how quiet the restaurant was only 4 or 5 tables taken even though it was peek time, but all the other restaurants around them were very busy and some had a waiting time. Then we found out one of the reasons F&B may be empty the food portions were WOW so small - did we order from the child menu! No we didn’t. Restaurant were great and the restaurant was clean but if food you order looks so small on the plate then this could be one of the reasons why people are not rushing to the restaurant. I know we have COVID and most restaurants have been affected by the loss of income but cutting back on the amount of food you serve on a plate maybe going too far. Visit the restaurant but don’t be surprised if you come away with both an empty pocket and empty tummy.
Great food, exceptional quality and fantastic service. There is some option for gluten free but the portions are decidedly smaller. There also isn't much choice of sides or desert. That being said, the waiter's and waitresses are all understanding and ensure that the chefs are well aware of the situation. I always love their goats cheese pizza and the full English. The lady who served us, very lovely, told me my options as gluten free and helped me make the necessary substitutions. My friend ordered the smashed avocado (see picture) she said it was definitely her favourite thing and would certainly order this again. If you're an avocado fan, it's a must try!!
We had a brilliant time here with family for my birthday. The waitress made us feel very comfortable. When having our desserts the waitress surprised me with a small candle on it. Which we found quite sweet. Only thing that my warm waffle was cold and hadn't been heated up. But enjoyed the experience neither the less.
Bad food, poor service ... after a long wait, I was take raw meat and chicken twice. The server told me that this happened because the kitchen was giving priority to delivery, which is a huge lack of respect. I’ll never come back here, better to go to McDonalds next time.
Just had a lovely meal, Jodie was a brilliant waitress, so polite and friendly and asked if we needed anything. All the waiters are lovely and the atmosphere is great!
So disappointed . Have defended this place since day one - eh, it's new, give them time. Ah they are busy, give them time. NO. I feel for the staff who have clearly seen the news aß we have. This final visit of mine included feeling invisible. Being ignored. Making a deal of "We are ready to order" followed by thè 2 waitresses chatting at the bar throughout. We waited so long we ordered on line. All Our food was ready before they even came for a drink order.
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