Harlow, United Kingdom
247 Felmongers
N/A
+44 2089869999
The guys were excellent. Arrived early and done an amazing job! Polite, funny, and friendly. And everything arrived the other side undamaged and reassembled properly
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Great experience moving with these guys. They turned up on time (actually 10 mins early) and had the contents of my one-bed flat loaded up, moved and unloaded again within 2 and a half hours. This included dismantling and reassembling an Ikea bed, which they did very quickly and professionally. They moved everything efficiently and without a fuss - including some musical instruments and a ridiculously large sofa - and were polite and friendly throughout. Would definitely recommend for a stress-free move. Good price too (192 for all that).
Although my belongings were moved from A to B, I would say this was a professional service. My mattress, which I'd put in a bag for protection from dirt, was dragged across gravel, causing the bag to tear and mattress to be scraped and marked. Boxes marked fragile had heavier boxes left on top of them, causing the boxes to rip and some glass items to be damaged. One of the movers was sweating so much it dripped onto a yellow fabric chair, leaving stains. The chair was also dragged passed a bush without being covered, more stains. Then at the end of the move the drivers asked for cash paymentand made me speak to their boss on the phone to explain why I wasnt giving them cash. My quote had said that payment would be taken by debit card upon completion . Upon ringing the company on the day, I was told that if I didn't have cash the drivers could drive me in the truck to a cash point! I refused and was allowed to pay by bank transfer. I only noticed all the damage after they had gone when I was unpacking, so was unable to raise it at the time.Would not recommend. I note the comment below. Happy to provide the emails and invoice to you as proof if required.
I accepted their quote to move on 28/12 after speaking with their customer service rep on 21/12 (Saturday). Received a call from them Sunday morning that wakes me up. I called back immediately only to be told that apparently \I have been calling them since morning what do I want\? And then hung up on me. I texted the number and said that I didn't call them in fact they called me and wake me up on Sunday morning, but customer service rep Helen was adamant that she received \a number of calls from me\. I sent her my calls history and asked her to share her but she wouldn't. She then texted me \Ha ha just kidding. Phones are what they are\. Followed by another text saying that they won't be moving us on 28/12. That's the level of their customer service! Cancelling a committed order over a text message on Sunday morning. Perhaps the company should refrain it's representatives to call their customers when not sober. If you just needed an excuse to cancel an order you simply write to your customer and be upfront and say that you're sorry that you won't be able to fulfil your promise. Don't make up lies and blame your customer for your unprofessional conduct.
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