Nationwide Building Society

Anna Taylor

Very poor customer service in this branch today. I queued for 15 minutes due to social distancing - completely understandable - to be rudely told that I couldn’t deposit my cash/cheque in the branch, I had to use the machine outside. No explanation as to why, the signs on the door say you can do either, perhaps it’s the type of account I have but that’s all she needed to say. I wasn’t offered any help with using the machine outside, which I haven’t done before, leaving me worried that I had messed it up and lost what is a large amount of money to me. I know everyone is having a difficult time at the moment but their staff still need to treat customers like people; there are signs up everywhere asking us to treat staff with respect, it would be nice if they could do the same.

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