Harpenden, United Kingdom
High St
N/A
+441582712993
Truly bizarre experience trying to buy school shoes for my 12 yr old daughter, akin to dealing with a Basil Faulty of the shoe world. Was told to sit - twice. Few shoes on display. Given a catalogue to choose from. Put his hands to his head when I touched a display. Seemed upset that there were a few of us (who popped in on passing). Insulted me "don't panic", "relax" and other comments. (Since we had just come from a book launch, we couldn't have been more relaxed.) I think he wants to give some kind of personalised service, but failed totally. My daughter said it scared her as he kept leaning in to talk to her in a strange way. I think his hearing may be suffering. That's one family of 5 he totally alienated In the end I walked out!
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They are an amazing business and I have been a coustermer ever since I was born and have never been let down, I was going to get Chinese food when I saw the sign that they had closed down and I turned to my dad a cried my eyes out. They will be much missed xxxxx I am not sure where I will get my school shoes from now but we will manage. Xxx
Great service! We took our 21 month old daughter in and the staff were both entertaining for her and really helpful.
Service given by true professional gentleman who certainly know the foot structure and the importance of correctly fitting shoes
Deli
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