Harriman, United States
1827 Griffith Dr
$$$
+1 8652488272
N/A
Outdoor seatingNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeComfort foodHappy-hour drinksKids' menuLate-night foodQuick bite
We love dunkin's, and especially this location! Had a very minor mix up and Chris was absolutely wonderful! Highly recommend!
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The Midtown location is always quick, friendly and my order is always correct. Editing my year old review. The latest visit was possibly the worst customer service we've ever received. My daughter and I went inside to order a new refresher, frozen coffee and donuts. We were the only customers inside with 5 employees moving around behind the counter yet we waited several minutes at the counter before anyone actually acknowledged us standing there. The woman that came to take our order didn't speak a single word after asking what we wanted and just acted completely miserable. She even slammed the donuts in a small bag. Our drinks and donuts were perfect as usual but the customer service is definitely lacking! After exiting the store to wait on my husband's hair cut, the same woman that took my order was in and out of the store's front door multiple times on her phone being loud and cursing. I'm a mom that who manages a retail business as well as own a family business so I understand that things can get overwhelming and personal life sometimes needs to be addressed while at work but standing in front of the business isn't the place.
HORRIBLE HORRIBLE HORRIBLE! Cannot hear on the speaker, menu board is nasty or old,staff is incompetent. Told me one price then it was something else at the window. Then said they gave me part of my food then I had nothing. COMPLETE OVERHAUL needs to be done. Terrible customer service unlike any other DD i have ever been too.
Their new roast of coffee, explorer batch, is good. Will definitely be getting it again. The one thing I would say is pay attention to quantity and pricing. It may be a promotion, but certain items are strangely priced. For instance, one can buy (3) 10 count munchkins for 6 or a 25 count for 6. Or, a medium coffee is cheaper than a small. Not a really big deal, just something to keep an eye out for.
Always get either a green tea latte or a vanilla bean frozen coffee. Love em both.
This Dunkin is ok. The staff are friendly and helpful. The food is, eh... Ok. I was also overcharged for the amount of donuts I actually got. So all and all, its okay, but not the best Dunkin I have been too.
This is the closest Dunkin' to my house and I refuse to go anymore. I used to excuse the long wait times/terrible customer service as poor staffing but it has progressively gotten worse over the last several months. Be prepared to wait 30-45 minutes for your order. The staff could not care less about you and will most likely treat you like garbage.
Coffee is okay most of the time, but the service is BEYOND slow. I can only assume it’s a major staffing problem but regardless- most hours of the day and days of the week, you’ll spend 20-40 minutes in the drive thru.
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