GPD Business Services Ltd

GPD Business Services Ltd is rated 3 out of 5 in the category management consulting. Read and write reviews about GPD Business Services Ltd. With a career primarily in fast paced Operations, Contact Centres, Home Working and Field Service Team environments, I am a strong people leader who can communicate well at all levels, I am pragmatic in my approach. I enjoy taking accountability to deliver what is required, rolling-up my sleeves if required and work well under pressure. I have a proven record of bringing departments/teams at all levels together to work more effectively. Key Accountability and areas of Experience • Accountable for Contact Centres of up to c1100 seats and Field Service Engineers of c2500 • Multi-site, complexed Operations across UK, USA, South Africa and India • Worked within Regulated and Non-Regulated Industries • Managing large complexed Complaints and Customer Service departments • Working in fast paced Environments • Delivering challenging KPI/SLA targets • Budgets and P&L’s up to £55 million • Delivering Change and Transformation Programmes • Working closely with major insurance providers and organisations such as Ofwat, Ofgem, Unison, Unite, GMB, Police Federation and the FCA • Managing/Transforming large Customer Service, Complaints and Field based Engineer teams • People development, culture change and succession planning • Developing and utilising complexed data Skills • People Leadership • Clear Communication • Pragmatic and Organised • Strategic thinking • Hands on if required • Getting teams to work together • Deliver on promises and getting things done Industry Sector Experience • Utilities- Thames Water, UKDN and Npower • Healthcare- CBT Clinics and FirstCare Absence Management • Insurance- HomeServe • Retail- ASDA, Dixons Car Phone Warehouse • Broadcasting- Sky TV • Health and Safety- Arco • Outsourcing- Lemon, Hazell Carr, Arise, Ventrica and Capita • In and out bound Sales – Team Know How (Dixons) For the past 8 years I have worked as an Interim and have undertaken some fantastic contracts across the UK, mainly at Director /Head Of level. Willing to work away