Harrogate, United Kingdom
Garden Suite, 6 Victoria Ave
N/A
+44 1423523333
It's nearly ten years since we were first introduced to Harrogate Holidays: 10 long years that has seen us both prosper as they have grown into the District's most respected source of rental accommodation, with over 1180 feefo amazing reviews, whilst our two cottages have become Knaresborough's most popular holiday cottages on TripAdvisor. Something we didn't realise until someone pointed it out to us as all these reviews are unsolicited which is great and are a result of us simply doing our job - albeit going the extra mile when it comes to service because we are a team who are all committed to providing all of our visitors with the best of Yorkshire. Which Harrogate Holidays certainly are.
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We have always booked through Harrogate Holidays as we have found their properties are superior to others offered. We visit on business twice a year and have never been disappointed. Last time we found our forever destination - the garden apartment on Spring Grove - book it, it's superb! Simon K
Their properties are amazing and we’ve stayed with them several times over the years, but their no refund policy has to be considered unreasonable sometimes. Especially when you’ve stayed with them as often as we have and spent as much money with them as we have. Sometimes circumstances are beyond the booker’s control, and whilst we understand that the cottage owners can’t afford to cancel bookings, we are also bright enough to be aware that the company takes quite a bit of profit. Therefore, without touching the money that the property owners should have, it wouldn’t be asking too much for the company to refund a small part of their commission when they’ve been happy enough to take thousands from us over the years. But apparently they would rather lose a customer than refund a few pounds as a good will token. Response to your reply - I recall well changing the dates in 2015, thanks to the very kind property owners. But 2016 is the incident I’m referring to. And I’m not chastising the owners, I’m chastising your company for keeping all the commission rather than help a family who just lost a couple of thousand pounds because personal disaster meant they couldn’t catch the plane. I have stayed in your properties where the owners had issues crop up and we didn’t mention it or claim compensation, because we realise there are things out of people’s control. But you can’t see your way clear to offer a few pennies out of your “profit” so you’d rather lose a long term customer and shoot yourself in the foot because you will lose thousands long term. Anyway, you will stick to your “policy” and I am still entitled to my comment. Once upon a time generosity was the norm - now its a stranger.
I have always found the team at Harrogate Holidays so helpful and considerate. Their sound advice has been well appreciated and I would always recommend their agency to visitors to the area. They are local, based in the town and always maintain the very highest levels of service
Have used this site for two years now for various bookings in Harrogate and surrounding areas including the delightful self contained cottage \The Washburn\. Friendly staff assisted me with any booking inquiries, the site was easy to navigate around. Enjoyed my visits and will definitely be returning for more in the coming months. Five Stars all the way and many thanks to Harrogate Holidays and their staff.
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