Harrogate, United Kingdom
E Parade
N/A
+44 1423522555
Toilets
Wheelchair-accessible toilet
After recently completing my orthodontic treatment I cannot recommend this practice enough! Patient care is outstanding with a friendly team who work fantastically together, reception, nurses and therapists! Jo made me feel very at ease being a nervous patient. Dr Riley was fantastic throughout, explaining the process every step of the way and checking at every visit how I was progressing. The prices are very competitive too which is a bonus!
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Really good friendly service thank you
My daughter was fitted with a brace in July 2018. The atmosphere was friendly and we were always treated with professionalism from the receptionists, nurses and Mr Roberts-Harry. A big shout out for kat who we saw at every appointment and was brilliant. My daughter was very nervous but was immediately put at ease by Kat from her initial appointment. Kat has been amazing, so patient, kind and friendly and the care and attention to detail has been outstanding. My daughters results are unbelievable and she now has a celebrity smile. My experience at Total Orthodontics Harrogate was exceptional and I would highly recommend them. Thank you so much.
My daughter has received excellent care pre-Covid and whilst it is appreciated that is difficult for the practice to operate during pandemic conditions, here is some feedback as to how we have found the service since the practice has been able to re-open. Communication - there appears to be very limited opportunities to discuss and raise any questions the patient would like to ask post treatment. Is the facility via a separate phone appointment with the technician or through email via the practice’s website? Normally a parent would sit with the patient whilst treatment is taking place, there is currently nothing in place to make up for communicating with the technician on what to look out for, how to deal with matters post treatment. We have received an appointment card with a note written on it for our next appointment in a couple of days time. Whilst I am happy to phone up to seek clarification on the note, are you expecting young adults/ teenagers to pass on full messages to parents after their appointment? My daughter had left her appointment by the time I was on my way to collect her crossing the road so there was no opportunity for me to discuss with the technician how the treatment went, what we need to do going forward, if there needs to be a further review etc I would be grateful if you could bear the above in mind. Some of us have to travel a distance to attend and to not use or be given the opportunity to find out about or discuss the treatment most patients have never received or experienced before, is disappointing. Thank you
Do not send your kids there. Criminal incompetence. My son wore braces for 2 years, had the permanent retainers fixed, and as they made a mess of it, the retainers came off, the teeth moved and we have to start all over again. Only this time they told me to pay on private basis. You will hardly every see the same person twice, dismissive attitude.
Very friendly, efficient and professional service from everyone at this practice. The teeth straightening process and options were explained clearly and I’m very happy with the end result! Now undertaking whitening and that’s going very well. I recommend this practice wholeheartedly.
Very friendly staff .Is tricky to get to as entrance is set well back from the main rd.best way to get there is a road behind odeon cinema car park follow that to total orthodontics car park their car park is staff only but if u go inside they can give you a pass for 2 hour free on street parking nearby. Allow extra time to find parking.
Team were fantastic in answering all my questions when both me and my child were very anxious about what to expect. Really happy!
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