Harrow, United Kingdom
9 Barratt Way
N/A
+44 2082004420
We sent a small parcel to Romania (4.3kg) and were charged the standard drop-off cost of 23.90 10 customs processing fee. 10 days later, we received a text saying that we need to pay another 9.62 for Romania customs fee. To pay a total of 43 to send a 4kg parcel is outrageous. We were told that the 10 would cover the customs costs, we were never told there would be additional costs. I do not recommend this company to anyone. The charge is a rip-off.
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I used to send packages with Eastlines for years and now their service got so bad that I have no words to describe it. I have sent a new Samsonite luggage wrapped correctly and packaged in a carton box (as per the Eastlines packaging guidelines) and it has arrived at destination opened and badly repackaged by the team, broken and cut with a knife. As the size of the package was large - they do not allow you to purchase insurance so they refused to pay any damages even if they advertise that you do get a small 25 insurance with every shipment as standard - never answered emails or calls and the complains department does not even have a number - just an email with automatic answers. I even texted the company's director on Facebook and LinkedIn and no answer back. Not professional at all and I will never use their service ever again. Do not recommend this service anymore and I am sorry I did recommend it in the past to my friends. I have found other company more serios and never want to hear from Eastlines ever again.
I've used this company for overseas transport and delivery for sometime now. Always nice and friendly people, trust worthy and decent price... All good till Brexit! Make sure you check new rules and charges also you will need a Customs declaration with copy of ID from receiver! Sounds really complicated and expensive to send personal goods (non commercial) you already paid full price including taxes
Extremely happy about this company, I've sent parcels with them and they was always helpful especially now during brexit, they go beyond and above giving details of how and what u need to add for your parcel to arrive safe. I will add one more thing for all the users, be honest what u have inside the parcel and you will never have problems. Thank you so much Eastlines. Amazing staff!!!
A company that fullfils your exceptations. They are professionals in this branch. Excellent customer service! Recommend!
Deli
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