Hartford, United States
1, Hartford Plaza
N/A
+1 8608819567
Wheelchair-accessible entrance
Nice place to work. Great opportunities.
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My company uses The Hartford for their disability insurance. This company uses delay and deny tactics. They do not honor their claims. Always saying documents were not received,minimizing your condition, and talking by phone like they were inquisitors or work for a police investigation department, staying in single words that you are lying (that they called the doctor and that is not what the doctor said), and don't accept your responses. They operate in bad faith, don't show a minimum amount of humanity , called you to let you know that you will not received any payment, and just the week after, you receive the payment (because you send what they required on time, and have to be processed even when they don't want to do it). Both of the analysts that have deal with my case Joanne Southern and Barbara Vass have been incredibly rude. Worst insurance company I ever dealt with.
Only been with Hartford a short time. Reps have answered questions very quickly and have been very knowledgeable. My only complaint is their drive monitoring service. They use a company called TrueLane which I don't think is part of the Hartford itself. We signed up for the service and in just over a month this is what we found: Doing the speed limit of 75 MPH created an event, some 86 times in a 40 mile section of road. This is an event? In on instance on my wife's phone it showed her making a 3 mile trip that she did not take, She didn't even leave the house that day! In 10% of the trips I made, the system did not even record the trip. On my wife's phone that was true about 35% of the time. Very in accurate! Then a few days later, the system showed me as doing 91 MPH when I know I was not over 65 MPH. I called the company and complained about the service and removed our phones from the service. I had to pay additional monies to Hartford but I refused to be judged on out and out lies. And TureLane tech support? All they apparently know how to do it have you delete the app from your phone and reload it. It did not help a bit.
I only interact with this company because they have a partnership with my employer. If I had a choice, then I would absolutely not use The Hartford. I've been trying to sign my open enrollment documents for a month. Their website is something out of the early 1990's. Nothing works. I've called in multiple times. I'm always getting put on hold. No one knows anything. My case is always referred to IT. I get a call saying everything is fixed. I log back in, and it is the same problems. This has been going on for a month. Seriously people? Take your job seriously. You are the worst.
Landmark insurance company in Hartford. Handling all aspects of insurance. Large local employer. Located in the Beautiful old fire insurance building and the adjacent Hartford Tower, which displays The Hartford Buck on it's roof. Makes considerable donations to charities through sporting events and sponsering of local events / programs, etc.
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