Hartlepool, United Kingdom
Swainson St
N/A
+44800393130
Absolutely massive rooms, lovely hotel just needs to be kept a bit cleaner
like
Beautiful building in need of a good referb. Clean and very spacious rooms and bathroom but the floorboards squeak like hell and the noise from the floorboard in the above rooms drones through as well. When we came back at night, we couldn't get our key as the front desk was unmaned for at least 10 minutes. Another guest and us were stood there waiting. We tried phoning the main number but of course nobody answered. I appreciate the cost to update this building would cost a small fortune but would be worth it. Pity really as the location is perfect for the town centre and only 15 minutes walk to the marina.
Helpful and friendly staff. I was made to feel safe and relaxed, allowing me to eat outside of the bar area (which as a tee-total lone traveller) was very much appreciated.The room was clean and comfortable, the bathroom superb. The rooms seem well noise insulated too
Courteous staff made it worthwhile
One of the worst hotel visited in my life. The building is ancient (the beginning of the last century) and it is amazing, but it needs a total refurbishment. The room was spacious and clean, but it needs maintenance. All the bath furnitures are too old, the shower water was too cold, the water drier didn't work good. The window in the bedroom didn't close properly, so during the night I have been disturbed by wind rumor and cold. The breakfast was really poor. I asked for a coffee, but the coffee machine was broken. The Staff was very nice and available, but unfortunately it isn't enough.
Got a great deal for the night (a fiver!!) But room was sweltering hot even with heating off (its December!) And window open. Room looked lovely and staff were great. Just a rubbish nights sleep sadly
Cheap to book last minute and well locate right in the middle of town. On arrival, parking was free in the council car park behind (out of office hours only). The staff were helpful and cheery. The room was tired and in need of renovating. It was clean enough, but age had clearly caught up with the place. Breakfast was fine, hot and cold options.
Gorgeous, clean, comfortable, absolutely ideal for business travel. Beautiful building with lots of great periodic features. The room was quiet and I felt perfectly safe as a lone female traveller. I slept really well which is unusual for me. The staff were all friendly and helpful too. My one tiny criticism was that I was unable to turn the cold tap off fully.
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