Hartwell, United States
351 W Johnson St
N/A
+1 7063768787
About a month ago I called this business when my water stopped working. It was in the late afternoon on a Friday and I was rushing out the door to get to the post office before they closed and did not have time to go to the well and check it first.The receptionist called back as I was driving home and said two guys would come out and I asked her if they could take a debit card because I did not have cash. She said yes with a fee added. The guys got there right after I pulled in my driveway. We walked out to the well and the one guy lifted the switch box and a tiny mouse dropped out to the ground and the well immediately turned back on. I jokingly asked, “Do I still have to pay 110?” and the guy looked mad and said “Yeah don’t you have the money?” I told him yes my debit card was back at the house and he followed me back to my house. Then he called the office 2 or 3 times but did not get an answer because they had left for the day. He made arrangements for their office to call the following Monday. They never called so I assumed they were not going to charge me for the 5 minutes they were there and technically did not do anything. Three weeks go by and they call and I was asked if I wanted to take care of it right then or get sent an invoice. I chose the invoice because now I just paid all my bills and was broke again. Three days later she calls again demanding payment. I told her they would be paid and explained the whole situation. She said she would notify the boss/owner and see what had happened. She calls back and said “it doesn’t matter if we were there 5 minutes you owe us 110. I never said I wasn’t going to pay them. This company is rude, unprofessional, unethical, and lacks empathy for people in the middle of a pandemic. I will be paying the bill and consider this a lesson learned and will choose another reputable company next time I have a water issue.
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Called yesterday during a thunderstorm due to my well pump running nonstop. They came out before 9 the next morning, swapped out the entire pipe and pump and had us in great working order before lunchtime. Def reccomend!
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