Harwood Heights, United States
5022 N Harlem Ave
$$$
+1 7088678686
N/A
Kerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Gender-neutral toiletsGood for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeKids' menuLate-night foodQuick bite
We go only to McDonald's as a special treat and my daughter was really excited to get the Pokemon happy meal. We got the bright yellow Pikachu box and she was so happy... Until we got home and the toy inside was for 3 and under, definitely NOT pokemon either. If they would have said something, if they were out, I would have understood but nothing was said at all. Normally wouldn't even post about this but this has been a really tough year for her and all I wanted to do was give the kid a special treat. Now I'm the bad guy for promising and not delivering. I tried to call, nobody picks up and their voicemail is full.
like
Staff needs re training on cutomer service. This place always seem to only accept cash for some reason.. wait time definitely excessive for the drive thru. And on top of that food was cold like come on, ithougjt i was waiting for fresh food...
Fries warm at best, certainly not fresh from the fryer. We were asked to drive around to the door to pick up food and I asked the young man to PLEASE give me 4 packets of ketchup. 5 mins later I got my \Fast food\ with NO KETCHUP! We drove back to the window and I told him that he forgot my ketchup...no apology or care in the world. Go to the Park Ridge location...they are better managed.
You'd be better off going to Rosemont or Des Plaines. The two locations along Higgins Rd. They both hold a higher standard of quality, or have better management, or have better workers.. You pick. This place let's me down exponentially more often than these other 2 locations. Food is often overcooked, or sometimes the furthest away idea from freshly made food. I know, it's fast food, so there are expectations within that kind of business, but.. I can say, without a doubt, that I have gotten fresher and better food from other McDonald's locations, around the Chicagoland area, whether time frame is a factor or not.
I have to edit my review they been getting better and better, they even make me a steak bagel and was already 11:10am. They been friendly and im a happy customer again. Thanks for care about your customers. :)
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