GrandOptical Hasselt

Suzanne H

Unfortunately, I had a very bad experience in this shop. Very unprofessional. I asked a very simple question about some glasses and they could not answer what protection UV they had, they did not know anything about categories. The only thing I heard was it would be better if I googled it. I expected some basic knowledge about glasses in such a shop. I believe they could be embarrassed of not knowing English well, what I would totally understand, but there was no will to even excuse for anything. Not mentioning I was the only person in the shop and just after 20 mins of silence and some laughs from their side (I still hope not at me, trying different glasses on as I was checking in different lights, moving around in the shop...) I had to speak up first.

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