Havant, United Kingdom
Southmoor Ln
N/A
+44 2392471841
Wheelchair-accessible entrance
Just wanted to say I had excellent support from Jack Townsend in the technical support area. Difficulty had been experienced identifying parts needed to fix bow thruster but after establishing contact with him were able to identify and order the parts from Lewmar directly and shipped next day. Thank you.
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This is my place of work. I love it.
Winches Wavegrip utilize collett 15000387 older certainly but these colletts do not wear out they fracture into pieces, an appropriate metal should have been selected. Now, many, many owners of these winches must pay 60 - 80 per piece, 120 - 160 per winch, usually 240 - 320 per boat for hand crafted colletts. Lewmar should source this collett as a stamped part and make it available for free or perhaps 1 per pair to promote good will across the globe. Lewmar should lift this story up to their top executive and take positive action for their world wide customer base that utilize the Wavegrip Winch... the Lewmar Winch that are being spit upon today as the colletts "are no longer available" from Lewmar.
NO PARTS available from Lewmar for 2 WEEKS in the busiest holiday period of the year.... They just shut down for the first 2 weeks in August..... Great customer service....What if they did that at Heathrow !!??
Just to point out that Benjamin Kay, Toby Price, and Matt Day all WROTE THESE REVIEWS AS LEWMAR EMPLOYEES.
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