Havant, United Kingdom
23 West St
N/A
+443457888444
I wanted to with draw some money from my savings account, i wear glasses and i was all steamed up. I was asked if i had a card and use the machine to move the money from 1 account to another to withdraw it. There were no cashiers working, the blinds over the cashiers were drawn down. After i took the money out i asked the customer service assistant if she had an envelope to put the money in, after searching she then handed me an a4 sized envelope, i showed the size of my handbag and said how do you suppose i put that in my bag. To which she tried to fold it in half. The service in this bank during lockdown has got worse and worse. If i could change my bank i would.
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All I wanted to do this morning is find out opening times of the banks in Havent and Waterlooville!!! Seems simple but I was put through to an automated service and was asked to give a customer number! Is that absolutely necessary? I didn't expect to have to give my customer number and I certainly don't know it off by heart. No help at all!! I know this is a difficult time but luck down rules have been relaxed and all this for a simple question I am left not knowing what to do I don't want to take a trip into town if the bank is closed.
I had an issue, did a review and they fixed the problem very happy.
I went in at 1.15pm, only to be met with queues. I waited in the queue for the cashier for ten minutes with seven bags of coinage to pay into my account. The cashier pointed to the other side of the bank with her pen and said \you've got to put it in the machine\ I explained that I had already waited for ten minutes and there were no signs displayed to say the cashier does not take coinage. Still not interested she stabbed her pen towards the other side of the bank. As I and others only have short lunch breaks, you would think Natwest would have more than one cashier working. I use this bank regularly and the service is never the best, but this cashier excelled herself today.
They have always been very helpful and quick to ask if I need any help.
I have been with NatWest for about 30yrs and I've always been happy with the service they provide
Helped myself and my wife whilst going through a tough financial time and put us on a more beneficial account
Tried to contact Havant branch to see if I left my driving licence which I had used as ID. Their central call centre can only ‘send a message’ and had no way of contacting the branch by phone. I am supposed to wait for the branch to read the message and call me and there’s no knowing when that will be!! So I have to drive in to ask in person. Appalling customer service!!! So impersonal and couldn’t care less.
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