Havant, United Kingdom
43a West St
N/A
+442392482999
This was a 5 star operation until recently. Most of the time it was a great experience, with courteous drivers who kept in touch and lovely cars. However, maybe since the takeover by Aqua and/or merger with Jet Link, the back office customer service is dreadful and more often than not drivers' communication is missing, which must be an issue of training and induction. When stretched they send you a local taxi with a driver who is not versed in the airport taxi business. I shall be looking for another provider, although that will not be easy with Aqua acquiring "everything that moves".
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What can I say.. more than happy with the service provided. They were recommended to us. We called for a price which was reasonable, and therefore booked. We needed a pick up at 2am, received a text evening before confirming who our driver would be (Pete). He turned up on time at 2am, had respect that this was a early pickup and therefore did not make small talk or put radio on, but let us sleep in the back. On return different driver, no text message but pick up was smooth. Again didn't push with small talk unless we wanted to as again we where tired. Have already recommended them and would certainly use them again. Thank you again.
We have been using this airport service for a couple of years now on every Business & Pleasure trip. This might be 10 times a year. We have always had good service and no bad experiences. It is by far the easiest and less stressful way to start and end a trip and in most cases it saves money versus fuel & parking. It makes us feel like VIP's too! Keep up the good work (another car journey just booked!!).
Used this company for our transfers to & from Gatwick as our flight times were late evening & night time. Service was excellent, drivers were smart, friendly, helpful and punctual. Vehicles are clean spacious & very comfortable. I highly recommend these people, thanks guys.
Driver on time despite it being the middle of the night. Text to say he was on his way for the return and he was waiting at arrivals despite delay at immigration. Smart new Mercedes and Driver in uniform. Highly recommended
Called to rebook husbands booked car told 65 charge as they had driver booked to go up. I explained connecting flight missed due to delayed inward flight told not our problem driver is booked to go and get him. When I said fine please ensure driver is going to be making the trip if I was going to be paying. was asked why I explained if I was going to be paying for it I wanted trip made. Woman just put phone down, rude staff lack of customer service far better services available with good customer service.
DONT EVER USE THIS COMPANY IF YOU WANT A SAFE JOURNEY WITH A CHILD I have been using this company for a number of airport runs and always found them fine until yesterday. Booked a minibus to take our family away including 3 year old. Had to provide own car seat which they then are meant to bring upon return. Driver turned up with no car seat and informed us it was not his problem !!! The response I received today from Douglas the so called manager was nothing short or rude. Will be reporting them to Havant council
Great communication throughout, text and email messages. We could not fault the service we received. Our driver Kazam was prompt, polite, friendly, helpful and informative. The S-Class was very comfortable and more like a limo. We will definitely be using him/Southcoast Executive Travel again and have no hesitation in recommending the company.
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