Havant, United Kingdom
Solent Retail Park, Solent Rd
$$$
+44 3452667625
N/A
We are absolutely satisfied with them. They do a great job with our fluffy corgi boy always. Beside he looks amazing after the grooming he is not stressed at all and he loves to go there. Very friendly and helpful team. We moved out from the area but we still travel back as they do the best job so far!
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Lovely staff made our new puppy very welcome
Absolutely discussed with the manor and attitude of the staff member that I spoke to this morning. I phoned to re-book an appointment that I had cancelled 2 weeks ago. When I cancelled I gave the required notice and left a message by phone, I was called back to re-book but nothing fitted in with my prior appointments so it was agreed I would call back this week. Up to this point no problem. Today I was told I had to pay a deposit! But I’ve used this service for over 2 years and have always rolled over my deposit. The girl firstly told me it was because of a cancellation in Nov 2018. So I asked how I had not been asked for it before, then she changed her mind and said it was because of the last cancellation saying I didn’t give notice. Which as I said I did and was not asked for a new deposit at that time so why now. She didn’t offer to look into the problem just kept insisting it was a change of policy. So I’ve quit going there. Every 2 months I have been paying 50 which is more than others charge. Groom room has my dog down as a medium size dog even though she only weights 4 kg! RIP off. They have lost my custom and the recommendation from now on. They have cut my dog twice now with no compensation and I gave them the benefit of the doubt accepting it was an accident. I should of changed groomers then.
A big thank you to Lucy for doing a fabulous job of grooming our gorgeous cockerpoo, Lottie today
My coton de tular enjoyed his self so much he cried when I picked him up he did not want to leave lol
Well our cute cockerpoo came out looking like a scrawny stray. Will never use them again
The girls that work there are always very welcoming and treat out dog like a prince while he's there. Can not recommend them enough. He is always happy, clean and fluffy when he comes back.
I sadly feel the need to leave a negative review about this service, following two bad experiences here. Whilst the staff member I dealt with has been quick to take responsibility and right the incidents that have occurred, it is not enough to feel I can leave him here and know he will be safe. I am aware this is not the experience for everyone, but it is important to highlight the concerns in case there are others who have had similar experiences and not felt they could post an honest review. I hope the incidents with my dog were random and one-offs, but I will not be returning to find out.
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