Haverhill, United Kingdom
Camps Rd
N/A
+441440702010
Been using this pratice since i moved here in 2016, used it various times, appointments can given out at random so you may find they run out of appointments. With that you just need to retry and get lucky. Only negative i've had in the past is that i found out they never sent my referral to the hospital and had to get them to redo it. That got sorted same day. With covid they are pre screening why you need to go, which reduced the burden on the gp's. Having had a visit and a some phone appointments lately, they've been good.
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Because of my job, I frecuently relocate to different regions, so my GP changes frecuently as well. When I went to register, the personnel in this place suggested that \usually\ the registrations take more than 2 weeks, if not longer. In my life I have never ever experienced such a long registration for a GP service, in different occassions it took literally 15 minutes to register and even less to take an appointment. As a result, I have been told to wait and in despite of feeling unwell, asking to book for a GP or maybe accelerate the process in given situation, the staff was not even making the effort to appear interested. What's the point of working in a medical centre, if you don't want to offer any type of help or services to people who are seeking medical attention? Just a non sense. I had an unpleasant experience.
Deeply disturbed by the apparent lack of expertise and general help in the mental health field, i would advise anybody with any of the major disorders and illnesses to shop around until you find a good surgery because all they offer here is counselling and mindfulness and they will refuse to refer you to a psychiatrist, again very disturbing as a lot of the essential medications can only be prescribed by a Psychiatrist in the first instance (including my own). If you are in a mental health crisis and struggling i would strongly suggest using 111 from the beginning rather than this surgery.
So I’m looking to book appt encouraged by reception to use online booking system. Seemed a fair suggestion. Advised appointments released at 5.30, at 5.30 I look to see availability 1 appointment offered pressed book only to get the message appointment no longer available, absolutely pathetic!!! I appreciate that the doctors are busy, however I’m looking for a routine appointment for a weeks time and have to jump through hoops and still get no joy. Let’s hope the symptoms I’m experiencing are only a routine issue should this not be the case liability will be with the Haverhill Family Practice
I have to attend the practice on a regular basis as I have several different problems. I always get the best attention the staff are very friendly and I can get an appointment quite easily which is very unusual now in most place. All in all a very well managed practice which cannot be faulted.
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