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Philip Grosset

I only wanted a scarification treatment, but I was persuaded that I should have a pre-scarification as well. I accepted this but emphasised that I only wanted the two treatments. The Bedford proprietor showed me that he had ticked two treatments in the confirm box on the order form. Despite all this he added a third visit in writing at the foot of the page. So I ended up having to pay for this extra unwanted visit, which took place before any scarification had been done. It turned out that the firm had forgotten all about the scarification which was the whole reason I wanted them to come! So I had to phone them to get a last minute booking right at the end of May which was much later than it should have been. It had been such an unhappy and disappointing experience that I wrote a letter to the proprietor asking for some explanation. All I got in return was a phone message that the proprietor had now left the firm. Still no apology! There seems no danger here of the customer being always right!

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