Hayes, United Kingdom
5th Floor, 11 Millington Road, Hyde Park Hayes 3
N/A
+44 8005003196
I recently rented a property through Adan Estates. I was immensely impressed by the service. The staff were very informative and friendly which made me feel comfortable and at ease. Would highly recommend.
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My experience is fairly good with Adan Estates at the moment. As an example I would give ongoing story. I decided to change the current rented property to another one and all information, arrangements and costs was provided with no hesitation, and Ill attend the viewing a few days later from today. It was a couple more requests which was very efficiently dealt with. Good service, nice and dedicated people running this business. Edited after 7 month tenancy period is over: All good apart from the attempt from the agency to extract some money from my deposit with the reason that they will charge me still unknown for the cleaning services and it will be deducted from my deposit money. That is the reason for me to remove 1 star from the review. The was no End of Tenancy Cleaning provided before I moved in and I had to arrange cleaning my self. Ive been asked to leave the room in the same condition as I moved in. Worth to mention that the room after I left the way cleaner comparing to what it was before I moved in. However, the first email from Raveena after I moved out was stating that there will be a deduction without providing any figures. I felt that it is not fare and emailed back to her the check-in list statements that it was dust and dirt here and there. So it is all documented and recorded. She replied to me with idea to speak to the Landlady and the get back to me sometime later. Then after a few days with no update I emailed her with my intention to contact Ombudsman to settle the issue as it is already more than 10 days after I moved out (27/10/2020) and I still cant see my money on my bank account. Today (09/11/2020) I received the email and text confirming from Deposit Protection Scheme that DPS is releasing my deposit with no deduction but no email conformation or update from Adan Estate. Sad, hope further business activities of this agency will be more professional and customer service orientated.
wonderful company to LET through, they are very helpful if you need any assistance never had any issues with them in the last 3-4 years that me or my partner have lived at the property for.
A very clued up and highly professional service provided by Adan Estates. Highly recommended!
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