Haywards Heath, United Kingdom
Paddockhall Rd, Market Pl
N/A
+44 1444452890
The customer service experience was terrible. Paid just over 400 for fitting a new clutch in a Seat Ibiza 2012 1.2. The work appears to have been done pretty well, however when collecting the car the customer treatment was appalling. This garage is small and unfortunately they don't have space to park cars around, but was never advised or told that they can offer a drop off service to nearby locations. Instead the car was parked around 320 yards away from the garage and when paying was not even asked if I wanted to see or try the car. Also, I asked as to whether there is warranty for the new clutch if something ever happens (never know) the answer was: ''No mate it will be fine''. What sort of answer is that? In short, the quality of the work seems to be good but again they may not be the most welcoming people. If you treat customers in a blunt and unwelcoming manner, then why even bother? After all prices are not very competitive.
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Good garage, honest because he diagnosed a simpler issue (connection to starter) than what I was expecting. Helpfully explained the issue, fixed it at short notice and charged appropriately. Even bump started to get it down the road to the shop in the first place. Thanks.
This garage is amazing and has saved me again! My son's car broke down and was towed by the breakdown to a different garage, who said game over- buy a new car, or find a new engine. I call Olly at Owen Garages- and lo and behold, it is sorted, car is fixed. Massive stress and financial outlay avoided. He thinks outside the box and always seems to find a solution. I am so grateful. Amazing knowledge and service, every time. Owen's garage has looked after my car and my two sons cars for years now, and any problem I throw at them (and I have thrown several, always last minute- we as a family are not great with cars!), they just sort it, at minimal expense. I completely trust them. Olly will actually tell me not to spend my money if I enquire about having something done that he doesn't think is necessary! Don't hesitate to use these guys- you will be glad you did. They are great.
Helped me to change my wheel bearing, they were very helpful and friendly . I would recommend to all . Thank you .
LIFESAVERS: Called them at 16:30 pm. Looked at my vehicle next day at 09:00 am. Called me at 15:00 same day to say \all done\. They were professional, competent and their charges were reasonable. Would certainly recommend.
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