Heanor, United Kingdom
102 Ilkeston Rd
N/A
+44 1773712100
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
The dentist are brilliant can't fault them, however I think the receptionist need to be careful when booking appointments, I was told over the phone (on loud speaker so I had witnesses) that my appointment was on a Monday, I book the day off work from both my jobs! To attend only to get there and be told my appointment was Tuesday! Me and 2 others all heard the woman on the phone say Monday, looking at the other review, I can see I'm not the only one that's had this issue, so please be careful when booking appointments!
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I had such a fantastic experience at this Dental Surgery. The staff were warm, welcoming and brilliant. They really put me at ease when I felt nervous. I now feel more confident and knowledgeable when it comes to my dental health. Thank you for finally allowing me to have a positive experience at the dentist! I cannot praise this surgery enough.
Clean and courteous, im terrified of going to the dentist but they always try hard to put me at ease
One of the beat dental experiences I’ve had, did a brilliant job, and as I was nervous I had no reason to be :-) thanks guys :-)
I just moved into the area and booked an appointment for my wife and I. I took the day off of work and went to the surgery today 04/03/19 @ 10.15, and was told our appointment was Friday 08/03/2019. I had actually arranged to take the day off of work, to get this appointment, as I work over 150 miles away. I therefore said I would have to cancel Friday's appointment as I work away. I was told they would cancel the appointment, but 'if I missed another appointment' I would be refused further treatment'. How bloody rude!!! I did not miss an appointment, a mistake was made somewhere and I do not think it was me, as I had to specifically taken the day off to attend this 'run down' dentists. Also note I have a highly qualified and busy professional whose diary is meticulous and I very rarely make mistakes. Mistakes do happen though, and I put this down to experience. However, to be threatened with removal from the surgery if I missed another appointment, when I didn't miss one is unacceptable and even gave 72 hours notice is disgraceful. Who do these jumped up receptionists think they are? The 40 year old with the glasses and inch thick makeup was particularly nasty, and I wonder if they consider us deaf when they make comments in front of their clientele? I immediately cancelled my future obligations with this dental practice and would not recommend them to anyone. You are a customer focused service and your attitude and your puerile and unjustified threats were not justified or impressed anyone. I suggest people do not go there.
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