Amarillo, United States
8200 SW 77th Ave
N/A
+1 8063311122
We had scheduled a drop off of our precious baby max after him having to be put down, they were completely understanding, compassionate and emphatic. They made it easy the day we dropped off and helped our daughter since max was her pup and best friend. I would 100% recommend these guys because they treat you like family and make the process a bit easier on you weather you are burying or creamating they truly are Amazing.
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We just moved out to Canyon Tx a few months ago, we don't really know anyone or anything, My dog of 13 years passed away suddenly and we were beside ourselves. There are a few different options for cremations in the area, initially we decided on Heaven's rainbow bridge because it was by far cheaper for there services. From the moment I called and talked with them on the phone I felt comfort, I felt like family, They took care and made us feel as if it was there loved one that had just passed. They let us know every step of the way what was going on. Very professional. We dropped our dog off on Thursday and got him back on Saturday morning. I am so thankful for them. I couldn't say enough good things about there services.
Seriously awful phone customer service! You are calling on one of the worst days of your life you should be treated as such! I was so distraught but thankfully in middle of credit card number I remember I shouldn't be treated this way and told her no thank you!
I stopped here yesterday to discuss future options for my girl Jade. The staff was professional and extremely helpful with discussing the various services provided. God willing, Jade still has plenty of years left in her; however, I look forward to following up when the time comes. Thank you!
This sham of a local business was left a few messages about help with cremation for our beloved Jane. She passed away on a Sunday evening which made things a little more difficult. We called the after hours number and left a message which was never returned. We ended up having to take her to the Small Animals Emergency clinic to be kept over night. At the clinic, they assured us that Rainbow Bridge is prompt about callbacks on Mondays if a message was left on a Sunday. And that they have worked with Rainbow Bridge a lot and it has always been an easy pleasant experience. Monday is here. No callbacks happen. We called several times and left more messages. Still no callbacks. My girlfriend finally got through to talk with someone. The woman on the phone claimed that she had been trying to call all day and could not get a hold of her. This cannot be true because she received no missed calls from them. And it was most definitely not due to her phone service. She had talked with family and friends on the phone several times throughout the day. Then the woman from Rainbow Bridge tells my girlfriend that they do not pick up animals from Small Animals Emergency Clinic whom had told us the night before that they do all the time. And to finally polish off an experience that was already terrible, the woman hangs up on her! They lie, have no empathy or compassion, and clearly have no concern for conducting friendly, loving business with their would be customers. I strongly suggest using another service over theirs.
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