Hemel Hempstead, United Kingdom
46 Alexandra Rd
N/A
+44 1442246775
Wheelchair-accessible entrance
Finding a suitable care home for a loved one has got to be one of the most daunting of things to do. I’m pleased so say that the care, hygiene and food has so far given me no cause for concern. Staff are helpful and communication is good. Yes they are busy & yes things take time but overall Mum is safe and well cared for.
like
This care home is an utter disgrace. No words can describe the hell hole that is Alexandra Care home. The attitudes of the staff are disgusting, there mentality towards the patients is “if they have lost their minds then they don’t matter” they are sickeningly rough with the cleaning and general care of the patients and when moving them they underarm lift which is completely Illegally. Patients don’t get washed if they are more of a difficult case and practically all of them have urine infections which is a sign of serious dietary/hydration neglect. It’s a terribly sad situation and I wouldn’t put my worse enemy in here.
I visit my friend Peter, who has been innthis care home two years and once more I was so delighted to see how well he looked and despite his dementia he respnded even mire as i spoke and sang to him. The Staff are so caring and I have a high regard for the professional way they work. A positive attitude to the residents and to each other. Warren Tranter
There customer service is absolutely disgusting the care needs more training
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