Hemel Hempstead, United Kingdom
K1, Marlowes
$$
+443435380116
N/A
Did not report my mobile was a handed to them for a replacement through insurance. Now having to claim the phone as stolen as delivery company will not deliver without an exchange. DO NOT USE FOR REPAIRS/INSURANCE CLAIMS
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I've been getting my phones from the hemel branch for a number of years now, I'd just like to say how impressed I am with them, from price, quality and customer service, i made another purchase last week on a samsung and am over the moon.
I've always been very happy with the service previously and in fact up until Wednesday. I upgraded my phone and the new one was due for delivery the following day, Thursday. They were going to ring me when it was delivered. No phone call so I rang them at 5pm, listened to music for ages, then a message said due to high calls, try later. I then went onto chat and was basically told to keep ringing the branch, they then cut me off Still no phone call from them, is the phone there and they've forgotten to ring me or is there a problem with that phone? Every time that I try ringing the shop, same thing, music, try again later, then cut off :-(
Really helpful staff. Great service.
Everyone besides mark (the guy with the beard and glasses) was very helpful
I been here 2-3 times for browsing the phones, but looks like they are showing their presence.
Nobody ever answers the phone. Gave up in the end!
I was served by the manager Kieren who was extremely rude and unhelpful from start to finish. He had an aggressive and argumentative tone and despite not being able to help he made no attempt to suggest what I could do, no apology that my phone had broken 3 weeks after purchase. I would not return to this store again.
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