Hemel Hempstead, United Kingdom
N/A
Wonderful, beautiful flowers and a brilliant service. Clare provided flowers for our wedding in 2018, and went above and beyond. We had several meetings before the event, she totally got what I wanted and added little extras that just made it all very bespoke and special. I was honestly made to feel like one of the family! She really went the extra mile on the day too, and made everything so beautiful. I cannot thank her enough!
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I had the most terrible experience with this florist. I placed an order two weeks early for a box of roses for my mother as I would not be able to see her for her birthday. On the day of delivery, I asked for a photograph before they were due to be delivered. Upon receiving the photograph, I asked for a few extra finishing touches, seeing as I had already paid for them, I thought this was okay to do. When I asked for these finishing touches (very politely) I got called a time waster (even though I had paid). I thought this was not fair, seeing as I was within my rights to ask for a few finishing details. I apologised, even though I hadn’t done anything wrong, because they quite clearly got upset. However, this seemed to make it worse. I then got accused of ‘offending her small family business’ and they refused to deliver my mum her birthday flowers and gave me a refund, although that’s far from what I asked. I was devastated, as I was excited for my mum to receive these on her birthday, as I wasn’t able to see her. I asked LFS if I could still get them delivered, but they refused to as ‘they weren’t up to my standards’. I never said the flowers weren’t nice, I just asked them to be arranged a little different, as I asked to begin with. I was never rude, and have luckily saved the conversation if LFS ever said different. To not only be called a time waster, but to be refused delivery on the day of my mother’s birthday was not what I expected. All of this because I had asked for a little finishing touch. Thank goodness another florist stepped in at the last minute! To make matters worse, I wrote this review on their Facebook review page, only to have it deleted, I wonder how many others have been deleted.
Deli
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