Hemel Hempstead, United Kingdom
234 Marlowes
N/A
+44 1442270200
Wheelchair-accessible entrance
Book all our holidays through the Hemel branch always been good.
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The customer service here is shocking! The shop assistant would rather blow up balloons than sit down and assist us with purchasing a holiday, the other assistant said he had to leave the shop for 5 o'clock as their bosses were being strict with times. We'll take our custom elsewhere thanks!
Having booked a holiday months in advance, we were in a position we had to change departure dates by 3 days, We called into the shop 7 weeks in advance and were advised a 50 Admin fee per person would apply, No Problem. At no time were we asked the departure date and therefore warning us of a cancellation fee of 90% of the holiday cost, if we did not carry out this change before 28 days of departure, Having spoken the shop staff,27 days in advance customer service( joke took 3 calls at 30 minutes wait each), Email to CEO., received bland reply with no explanation or apology, Please do not believe what the shop staff tell you, travel assistants are not well advised, One very frustrated and angry customer, Customer Service is not on Thomson agenda at all!!!
Please this company is absolutely amazing. Hundred percent guaranteed to have a fantastic holiday very helpful staff in store also very friendly not one word bad to say about them
Recently used the travel money service at this store, the team member we dealt with was very helpful and friendly. Excellent customer service
Deli
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